Salvatore Ferrigno

Customer Support Representative International at ComplyWorks
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Contact Information
us****@****om
(386) 825-5501
Location
City of Johannesburg, Gauteng, South Africa, ZA

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Credentials

  • Complete English Course: Learn English | Intermediate Level
    Udemy
    Mar, 2023
    - Nov, 2024
  • Corporate Communication
    Udemy
    Jan, 2023
    - Nov, 2024
  • Fundamentals of Business Analysis
    Udemy
    Jan, 2023
    - Nov, 2024
  • IT for beginners
    Udemy
    Jan, 2023
    - Nov, 2024
  • Occupational Health & Safety Training
    Udemy
    Jan, 2023
    - Nov, 2024
  • Flowchart Mapping
    Udemy
    Dec, 2022
    - Nov, 2024
  • Learn Risk Management: Risk Planning in Agile and Scrum
    Udemy
    Dec, 2022
    - Nov, 2024
  • Account Management for Beginners
    Udemy
    Nov, 2022
    - Nov, 2024
  • Sales Skills: Selling Ideas to Senior Leadership
    Udemy
    Nov, 2022
    - Nov, 2024
  • Member of the contact centre management group
    Contact Centre Management Group (CCMG)
    Oct, 2017
    - Nov, 2024

Experience

  • ComplyWorks
    • Canada
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Customer Support Representative International
      • May 2022 - Present

      As a part of my responsibilities, I take the lead in ensuring that the contractors working for our clients achieve compliance. This involves guiding and advising contractors to meet the necessary standards and regulations in health and safety practices. I am responsible for organizing meetings and presentations that address compliance issues, catering to the needs of both contractors and the client. During these sessions, I provide guidance and assistance to contractors in order to help them close any outstanding gaps in their health and safety practices. In addition, I take on the role of training and educating contractors on the management tools used by both contractors and the client. This ensures that they have a comprehensive understanding of the tools and can effectively utilize them to meet compliance requirements. Another important aspect of my role is to verify the data and health, safety, and environment (HSE) documents provided by contractors. Show less

  • Freelance, self-employed
    • Johannesburg, Gauteng, South Africa
    • Italian Translator/Copyright
      • Oct 2019 - Apr 2022

      Translating online content from English websites to Italian, to adapt the content to the Italian language while maintaining the original tone and style. This includes translating web pages, articles, blog posts, product descriptions and other types of online content. Translating online content from English websites to Italian, to adapt the content to the Italian language while maintaining the original tone and style. This includes translating web pages, articles, blog posts, product descriptions and other types of online content.

  • Osiris Trading
    • South Africa
    • Software Development
    • 300 - 400 Employee
    • Italian / English Specialist /Technical/Sales Support Agent
      • Dec 2014 - Jul 2019

      Job Functions / Responsibilities Call Centre Operations The Call Centre Operations team provides live support 24/7/365 for our clients via call, chat and email. We offer support in 12 languages.  Timeous delivery of technical support functionalities to a global client base, primarily Italy.  Providing front-line support to Italian clientele via phone, email, web chat and WhatsApp chat.  Attending to queries relating to any problems and successfully resolving any disputes that may arise, in line with qualitative and quantitative service levels.  Outbound Sales of company products and offering.  Conducting audit checks.  Completion of Administrative tasks.  Scheduling of duty rosters for the team.  Live Coaching on the floor with respective team members – ensuring effective knowledge transfer.  Workflow Management – monitoring volumes and managing resources effectively.  Communication and Knowledge transfer – briefing on current issues, objectives and priorities.  Customer Escalations Management – ensuring all escalations are properly investigated and feedback provided in a clear and concise format.  Customer Service Management – review of customer service alerts and exceptions, feedback provided to relevant stakeholders.  Operational Management – ensuring all operational issues are resolved and items logged with IT prioritized, using defined protocols.  Trend monitoring – evaluating query type and escalations, identifying “common themes” or shared customer issues.  Service Level Management – low abandonment, quick response and query resolution. Reason for Leaving Retrenchment (company closing JHB operations) Show less

  • TIM
    • Italy
    • Telecommunications
    • 700 & Above Employee
    • Contracts Manager
      • 2006 - 2009

      As a part of my responsibilities: Presenting project proposals Meeting with clients to find out their requirements Discussing, drafting, reviewing, and negotiating the terms of business contracts Agreeing budgets and timescales with the clients Managing construction schedules Attending site meetings to monitor progress Acting as the main point of contact for clients Working with third parties to ensure that everyone understands their roles and responsibilities Making sure construction projects meet agreed-upon technical standards Overseeing invoicing at the end of a project Working on-site and in an office Show less

Education

  • Institute of Higher Specialist Centres, Naples Italy
    Operator in Management of Production Systems, Practical Field Work
    2004 - 2006
  • Ministry of Education Scientific Institute, Pozzuoli Italy
    Diploma, Electrical Industries Technician
    1999 - 2004

Community

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