Experience

The PromptCare Companies

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• IT - Lead Systems Support Technician

  • Nov 2019 - Present

  New Providence, New Jersey

• IT Systems Support Technician

  • Nov 2014 - Present

  Clark, New Jersey * Create/Close tickets from calls / emails / ticketing system in a SLA environment * Assisting 250+ end-users with computer related problems while working remotely or on company sites * Installing software, patches and updates on desktops and laptops * Troubleshooting basic network, software, and printing problems * Administering Microsoft Active Directory * Supporting operating systems and third party applications within the enterprise * Network printer and scanner setup and… Show more * Create/Close tickets from calls / emails / ticketing system in a SLA environment * Assisting 250+ end-users with computer related problems while working remotely or on company sites * Installing software, patches and updates on desktops and laptops * Troubleshooting basic network, software, and printing problems * Administering Microsoft Active Directory * Supporting operating systems and third party applications within the enterprise * Network printer and scanner setup and troubleshooting * Avaya Telephone Systems support including Site Administration



AkzoNobel

• Netherlands
• Chemical Manufacturing
• 700 & Above Employee

• IT Support Analyst

  • Sep 2011 - Jul 2014

  Union, New Jersey * Create/Close tickets from calls / emails in a SLA environment * Assist 1100+ end-users across US and Canada with computer related problems while working remotely or on company sites * Installed 300+ computer images on new / replacement systems using SCCM Windows 7 image. Setup user profiles and transferred user data. * Assist with tasks to maintain asset records, inventory software licenses, decommission of aged computer equipment required by Support Manager * Available for on… Show more * Create/Close tickets from calls / emails in a SLA environment * Assist 1100+ end-users across US and Canada with computer related problems while working remotely or on company sites * Installed 300+ computer images on new / replacement systems using SCCM Windows 7 image. Setup user profiles and transferred user data. * Assist with tasks to maintain asset records, inventory software licenses, decommission of aged computer equipment required by Support Manager * Available for on call/ call in support as required by schedule * Active Directory and Exchange Management Support * Avaya Telephone Systems support including Site Administration Show less



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Support Analyst - Fiber Solutions

  • Apr 2008 - Oct 2009

  Freehold, New Jersey * Answered calls in a high volume call center environment * Provided service for customers with order status and service activation support for Voice service calling features * Activated support for Data service PC configuration, home router configuration, and/or email/internet applications and Video service set-top box configuration * Issue customer initiated service or maintenance orders for corrections and changes and create trouble report * Performed analysis and isolation of… Show more * Answered calls in a high volume call center environment * Provided service for customers with order status and service activation support for Voice service calling features * Activated support for Data service PC configuration, home router configuration, and/or email/internet applications and Video service set-top box configuration * Issue customer initiated service or maintenance orders for corrections and changes and create trouble report * Performed analysis and isolation of trouble conditions * Provided Home Network Equipment Support to customers. Home Jack and Wiring Support when applicable * Sorted troubles into User, Voice Network, Data Network, Video Network, or Outside Plant categories. Provide trouble resolution, necessary escalation or ticket closeout whenever possible. * Operated a PC/data terminal to maintain status of service orders and trouble reports in various FTTP operations databases, dispatching trouble reports and service orders to appropriate outside installation and repair forces and receiving close out information from those groups. * Negotiated dates, times and access arrangements associated with resolving customer service order fallout and trouble report. Show less



Sarcom

• Mexico

• Associate Engineer

  • Jan 2002 - Apr 2008

  New York, New York * Captured images using Symantec Ghost * Supported MS Office 2000/2003/2007 * Managed and Administered Windows XP * Configured and troubleshot Blackberry handheld devices * Installed PC software and peripherals