Salvador Morales

Desktop Technician at Verve IT
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Contact Information
us****@****om
(386) 825-5501
Location
US

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Credentials

  • Cisco Certified Networking Associate
    Cisco
    Aug, 2014
    - Nov, 2024

Experience

  • Verve IT
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Desktop Technician
      • Jan 2022 - Present

      -Exchange Online/Microsoft 365: Incident Response for spam, phishing emails, and unauthorized logins. -Microsoft 365: Global Admin – managed Azure AD, licensing, Sharepoint, Exchange Online policies, and enabling MFA for all clients. -KnowBe4 Admin: Setup up account syncing, run phishing campaigns, and send security training to users for all managed clients. -Ring Central Admin: Managed users, extensions, and call handling. -Windows Server: Managed Share and Folder permissions and Print Servers. -Update infrastructure documentation for all clients. Show less

  • Crestwood Behavioral Health, Inc.
    • United States
    • Mental Health Care
    • 400 - 500 Employee
    • Help Desk Technician III
      • Mar 2017 - Jan 2022

      -Purchased and managed mobile devices using Knox, Airwatch, and ManageEngine MDM. -Avaya VOIP: create and modify phone extensions and voicemail -Setup and managed Ipad devices with Cisco Meraki. -Purchased and managed mobile devices using Knox, Airwatch, and ManageEngine MDM. -Avaya VOIP: create and modify phone extensions and voicemail -Setup and managed Ipad devices with Cisco Meraki.

  • Robert Half
    • United States
    • Staffing and Recruiting
    • 700 & Above Employee
    • Contractor
      • Sep 2016 - Mar 2017

  • San Joaquin Co. Office of Education
    • Stockton, California Area
    • Technical Support Specialist II
      • Oct 2015 - Sep 2016

      -Active Directory: create accounts, reset passwords, and Security Groups -Google Apps for Education: account super admin, register chromebooks, and set device permissions -Active Directory: create accounts, reset passwords, and Security Groups -Google Apps for Education: account super admin, register chromebooks, and set device permissions

  • Staples
    • United States
    • Retail Office Equipment
    • 700 & Above Employee
    • Easy Tech Associate
      • Jun 2015 - Oct 2015

      -Computer diagnostics, repair, and malware removal -Copy & Print Center with varies Xerox machines -Cashier -Computer diagnostics, repair, and malware removal -Copy & Print Center with varies Xerox machines -Cashier

  • Onsite Electronics Recycling
    • Stockton, California Area
    • Refurbishment Technician II
      • Feb 2014 - Jul 2014

      -Test and repair desktops, laptops, printers, and peripherals -Trained and managed Tier 1 Refurbishment Technicians -Wrote troubleshooting procedures, documentation, and FAQ to train new techs -Upkeep of inventory and repair orders -Test and repair desktops, laptops, printers, and peripherals -Trained and managed Tier 1 Refurbishment Technicians -Wrote troubleshooting procedures, documentation, and FAQ to train new techs -Upkeep of inventory and repair orders

Education

  • San Joaquin Delta College
    Associate's degree, Computer Networking Technology
    2006 - 2013
  • San Joaquin Delta College
    Associate's degree, Computer & Information Science
    2006 - 2013

Community

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