Saloni Jaggi
Customer Success Manager at Lytica Inc.- Claim this Profile
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English Professional working proficiency
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Hindi Native or bilingual proficiency
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Punjabi Native or bilingual proficiency
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French Limited working proficiency
Topline Score
Bio
Gaurav Mahajan
Saloni is very hardworking customer centric customer success manager. Worked together her work ethics and positive look in every situation is amazing. Good team player and colleague who helps to drives motivation on tough days.
Prakhar K.
"Together we can do so much more" is Saloni's pet motto and she embodies this statement every day. Saloni and I worked together at Zscaler and she helped me a lot to get started and understand internal processes. Her work ethic is immaculate and she is extremely easy to work together with. She goes out of her way when you ask for some help and guidance. She is able to network effortlessly and maintaining relationships is her strong suit. I would like to recommend Saloni for the jolliness and team spirit she brings across. I am assured she will be a great asset to any team she joins in.
Gaurav Mahajan
Saloni is very hardworking customer centric customer success manager. Worked together her work ethics and positive look in every situation is amazing. Good team player and colleague who helps to drives motivation on tough days.
Prakhar K.
"Together we can do so much more" is Saloni's pet motto and she embodies this statement every day. Saloni and I worked together at Zscaler and she helped me a lot to get started and understand internal processes. Her work ethic is immaculate and she is extremely easy to work together with. She goes out of her way when you ask for some help and guidance. She is able to network effortlessly and maintaining relationships is her strong suit. I would like to recommend Saloni for the jolliness and team spirit she brings across. I am assured she will be a great asset to any team she joins in.
Gaurav Mahajan
Saloni is very hardworking customer centric customer success manager. Worked together her work ethics and positive look in every situation is amazing. Good team player and colleague who helps to drives motivation on tough days.
Prakhar K.
"Together we can do so much more" is Saloni's pet motto and she embodies this statement every day. Saloni and I worked together at Zscaler and she helped me a lot to get started and understand internal processes. Her work ethic is immaculate and she is extremely easy to work together with. She goes out of her way when you ask for some help and guidance. She is able to network effortlessly and maintaining relationships is her strong suit. I would like to recommend Saloni for the jolliness and team spirit she brings across. I am assured she will be a great asset to any team she joins in.
Gaurav Mahajan
Saloni is very hardworking customer centric customer success manager. Worked together her work ethics and positive look in every situation is amazing. Good team player and colleague who helps to drives motivation on tough days.
Prakhar K.
"Together we can do so much more" is Saloni's pet motto and she embodies this statement every day. Saloni and I worked together at Zscaler and she helped me a lot to get started and understand internal processes. Her work ethic is immaculate and she is extremely easy to work together with. She goes out of her way when you ask for some help and guidance. She is able to network effortlessly and maintaining relationships is her strong suit. I would like to recommend Saloni for the jolliness and team spirit she brings across. I am assured she will be a great asset to any team she joins in.
Credentials
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Business Fundamentals for Customer Success Managers
LinkedInJun, 2022- Oct, 2024 -
Diplôme d'Etudes en Langue Française A2
The French Ministry of EducationOct, 2021- Oct, 2024 -
Building Self-Confidence
LinkedInJul, 2021- Oct, 2024 -
Customer Service Foundations
LinkedInJul, 2021- Oct, 2024 -
Operational Excellence Foundations
LinkedInJul, 2021- Oct, 2024 -
Certified Customer Success Manager (CCSM) Level 1
SuccessHACKERJun, 2023- Oct, 2024 -
Certified Customer Success Manager (CCSM) Level 2
SuccessHACKERJun, 2023- Oct, 2024
Experience
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Lytica Inc.
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Canada
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Software Development
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1 - 100 Employee
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Customer Success Manager
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Feb 2022 - Present
- Onboard new customers in the assigned segment, including initial customer engagement and identification of desired outcomes - Track and report on customer health - Monitor recordkeeping to ensure that relevant customer information is captured to enable informed, personalized customer interactions with Lytica Support, Customer Success (CS), Sales, etc. - Develop and execute programs for ongoing customer development (health checks, product upgrades, workshops, etc.) - Provide an additional Lytica point of contact for customers - Provide information for subscription renewals, as required - Solicit feedback from customers, including satisfaction surveys and input on product features - Maintain an understanding of Lytica technology, products, and services - In addition to managing an assigned customer segment, assist with the development and enhancement of processes and systems for the overall Lytica CS program Show less
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Zinrelo
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United States
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Technology, Information and Internet
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1 - 100 Employee
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Strategic Account Manager
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Aug 2021 - Feb 2022
Zinrelo is changing the way organizations plan to retain their customers. We’re a data driven cloud solution that enable businesses design a loyalty and reward solution for a continuous 360 degree engagement aimed at maximizing revenue per customer. Zinrelo loyalty rewards program boosts per-customer revenue by 2.4 times and repeat purchases by 80%. It creates fiercely loyal customers that are rewarded for all forms of engagements including purchases, social advocacy, reviews, sign-ups, referrals, photo sharing and more. It is fully customizable and is easy to deploy. Zinrelo referral program delivers a 25% uplift in new customer acquisition by converting your customers into brand ambassadors. Show less
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Zscaler
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United States
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Computer and Network Security
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700 & Above Employee
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Customer Success Manager
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May 2018 - Jan 2021
- Be the “Post Sales Relationship Manager” & “Trusted Advisor” for our customers with a focus on Adoption, Retention & Experience - Demonstrate a fundamental understanding of Zscaler Technology and articulate the VALUE of our solution against competitors. - Understand & Align with Customer’s Business Objectives, their basic environment, Roadmap, Pain Points to Strategize their Success - Own Customer Life Cycle & Account Management – from Sales Handover, Oversee & Ensure Timely Deployment, Consistent Engagement there-on building a Relationship of Trust & Transparency - Deliver Quarterly Reviews, Product Updates, Check-in’s etc, (via web or onsite to reinforce) to re-enforce Zscaler Value, and identify Expansion & Experience Opportunities - Escalation Management, Stakeholder Management (Internal & External), Co-ordination between Product Management, Support groups, and other Cross-Functional teams. - Interact with CISO/CIO/Director/Manager Level stakeholders. - Consistently meet and exceed the set Engagement & Transformational Goals - Working for EMEA (UKI, ME and SA) Geography. Show less
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School Relationship Manager
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Feb 2017 - Aug 2017
*Ensuring timely contract renewal of the subscriptions for the assigned customers * Revenue and quota carrying (200K ARR) *Proactively contact customers and be their account manager and understand their usage and requirements *Working along with Client Success Manager for the Pilot Setup, Product walk through to pitch the Value Propositions. *Identifying additional sales opportunities within the customer base by cross selling and up selling *Assisting team members, new joiners from relative experience *B2B, direct reach out to IT Directors, Math Curriculum Specialists, Principals for the Budgets and approvals to close deals via Emails, Conference phone calls. *Deal with the Budgetary constraints, negotiations for Title 1 Schools to close as much as possible. *Work closely with the Development and Engineering for the new feature requests, bug fixes etc. *Price quotations, Invoices and commercials like - POs, Vendor and W-9 forms. Show less
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Kayako
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United States
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Software Development
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1 - 100 Employee
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Renewals and Account Manager
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Jan 2015 - Nov 2016
* Managing a portfolio of existing clients and close renewal business consistently.* Understand and demonstrate the business use of Kayako products and services.* Apply various strategies of deal closing for achievement of targets.* Hit the phones hard and generate renewal business.* Proactively contact customers and explain the product and support benefits of continuing maintenance services.* Follow up on leads and maintain an active pipeline daily.* Process knowledge up to mark to attain high level customer service.* Follow up on customer interactions and timely closure of Service Requests, meeting defined SLAs.* Ensuring quality and customer satisfaction benchmarks.* Assisting team members from relative experience in absence of Team Lead/Manager.* Manage exceptions for customers with issues that may delay or inhibit renewals. Show less
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Individual Contributor (New Business) (Oceania and America)
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Jun 2014 - Dec 2014
* Dealing with clientele (B2B) in Asia Pacific, Americas and Europe via Live chats, Calls, emails, conference calls etc for product demonstrations and working of the software.* Understanding the clients’ requirements in terms of a help desk for their organization and pitching Sales with the targets along with high quality ‘Customer Satisfaction’ in Service Industry.* First point of contact for all the customers looking for help desk solution and sign up for trial.* Lead generation, developing prospects, nurturing and closing the leads with targets.* Price quotes, invoicing, billing matters and after sales support to the clientele.* Dealing with refunds and retention of sales, churns etc. Show less
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Business Associate
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Jun 2013 - May 2014
Determining the clients’ requirements in terms of a helpdesk for their organization and pitching Sales with the targets along with high quality ‘Customer Satisfaction’ in Service Industry.Dealing with clientele across the world over emails, live chats and phone calls to address their queries in regard to products we deal in, their pricing, sales and billing queries along with the customer service to them.
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Education
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2018 - 2021
Indira Gandhi National Open University
Master's degree, Business Administration and Management, General -
2014 - 2018
Indira Gandhi National Open University
Post Graduate Diploma in Marketing Management, Business Administration and Management, General -
2014 - 2018
Indira Gandhi National Open University
Post Graduate Diploma in Human Resource Management, Business Administration and Management, General -
2009 - 2013
Rayat Bahra Institute of Engineering and Nano-Technology, Hoshiarpur.
Engineer’s Degree, Electronics and Communication Engineering -
2007 - 2009
Kendriya Vidyalaya No. 1
Class XII, Science -
St. Antony‘s Convent School
Class X
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