Experience

4IT

• Business Development & Sales



Caritas Austria

• Austria
• Individual and Family Services
• 200 - 300 Employee

• Freelance Translator

  • Sep 2019 - Apr 2021

  Freelance Translator, Austria, ViennaSeptember, 2018 - May, 2021● German to Russian/Russian to German● German to Georgian/Georgian to German● Georgian to English/English to Georgian

• Office Manager/ Administrator

  • Sep 2018 - Sep 2019

  ● Ensured smooth and efficient office operations;● Created and maintained spreadsheets, databases, and other documentation tosupport various projects and initiatives● Provided administrative support to the executive team, including managingcalendars, scheduling appointments and meetings;● Supported with travel arrangements, and prepared expense reports;● Handled answering and directing phone calls, greeting visitors, and maintainingoffice supplies and equipment;



MagtiCom-მაგთიკომი

• Georgia
• Telecommunications
• 300 - 400 Employee

• Customer Service Agent, Magti

  • Oct 2014 - Feb 2015

  ● Responded promptly to customer inquiries in person, via phone and email and provide accurate information about products and services; ● Handled customer complaints and resolve issues in a timely and professional manner, resulting in a 95% customer satisfaction rating; ● Maintained customer records by updating account information and documenting interactions in the company's database; ● Met and exceed established performance metrics, including call handling time, call quality, and customer satisfaction ratings; ● Continuously improved knowledge of company products and services to provide accurate and up-to-date information to customers; ● Collaborated with other departments to ensure prompt and effective resolution of customer issues ● Provided feedback to management regarding customer needs and process improvements ● Assisted with onboarding and training new customer service agents to ensure consistency in service quality and adherence to company policies and procedures ● Consistently recognized by management for exceptional performance and customer service skills Show less



Tbilisi School of Communication

• Georgia
• Education Administration Programs
• 1 - 100 Employee

• Senior Specialist,

  • Mar 2011 - Oct 2014

  ● Provided policy analysis and research to inform the governor's decision-making on issues related to the government body's operations; ● Developed and manage relationships with stakeholders, including other state agencies, legislative staff, and industry representatives, to ensure effective communication and collaboration; ● Represented the government body at meetings and conferences, presenting on key initiatives and issues; ● Drafted and reviewed policy proposals, reports, and other written materials for accuracy and clarity, including legislative testimony and briefing materials for the governor; ● Managed the government body's regulatory process, including rulemaking and compliance with state and federal regulations; ● Supervised and mentored junior staff, providing guidance and support to ensure quality work products and professional development opportunities; ● Conducted program evaluations and data analysis to inform decision-making and ensure effective use of resources; Show less



Bank of Georgia

• Georgia
• Banking
• 700 & Above Employee

• Installment Officer,

  • Dec 2009 - Feb 2011

  ● Assisted customers with loan applications, including reviewing credit histories and income verification; ● Processed loan requests and ensure compliance with banking regulations and internal policies; ● Monitored customer accounts and maintain accurate records of loan payments and balances; ● Provided exceptional customer service by responding to inquiries and resolving issues in a timely and professional manner; ● Collaborated with other departments, such as underwriting and collections, to ensure efficient and effective loan operations ● Analyzed financial statements and credit reports to assess creditworthiness of potential borrowers ● Met and exceeded monthly and annual loan production goals through proactive outreach and relationship building with existing and prospective customers Show less