Experience

Larian Studios

• Belgium
• Computer Games
• 300 - 400 Employee

• Community Manager

  • Jul 2022 - Present



Ubisoft

• France
• Computer Games
• 700 & Above Employee

• Community Manager

  • Jul 2021 - Jul 2022

  Community Manager for XDefiant

• Community Representative

  • Jan 2020 - Jul 2021

  - Providing community engagement for the Ghost Recon and The Division brands at Ubisoft. - Staying updated with community sentiment, ready to provide an overview of the current status at any moment. - Compiling reports on community sentiment.- Supporting live phases and announcements. - Engaging with players, answering questions, collecting feedback,and keeping them updated on the titles. - Being the voice of the players by presenting their feedback and requests and following up on them. - Reporting on bugs and issues brought up by the community. - Moderation on the official forums, keeping conversations positive and constructive.- Supporting Community Managers in their roles.- Organizing and carrying out a Social Media Photomode contest.- Writing articles highlighting the community and informing them on upcoming in-game events.

• Player Experience Interactions Specialist

  • Jan 2018 - Jan 2020

  Providing outstanding customer support to all of Ubisoft players.Valuable interaction and knowledge of the userbase of an AAA company.Troubleshooting of common issues with games and online commerce.Frontline and real-time reporting of bugs.Participation on Assassin’s Creed Odyssey Game Team, providing in-depth support to agents on issues related to the game.Escalation Handling. Translation and localization of FAQs on support website.



Capgemini

• France
• IT Services and IT Consulting
• 700 & Above Employee

• Junior Consultant

  • Dec 2016 - Dec 2017

  Service B2B and IT support. Creating, administering and resolving tickets and incidents. Online and phone support. Work in rotating and night shifts. Work in both Spanish and English. Time and task management. Creating and updating procedures and manuals. Support for Major Incidents and Urgent tickets. Work with different projects and customers, managing the different ticketing tools for each of them. Service B2B and IT support. Creating, administering and resolving tickets and incidents. Online and phone support. Work in rotating and night shifts. Work in both Spanish and English. Time and task management. Creating and updating procedures and manuals. Support for Major Incidents and Urgent tickets. Work with different projects and customers, managing the different ticketing tools for each of them.



Grupo Unísono

• Spain
• Business Consulting and Services
• 700 & Above Employee

• Call Agent

  • Aug 2016 - Nov 2016

  Customer support for energy company EDP. Energetic counseling, sales, problem solving. Use of SAP environment. Knowledge of the energy sector, both marketing and distribution. Phone call etiquette. Customer support for energy company EDP. Energetic counseling, sales, problem solving. Use of SAP environment. Knowledge of the energy sector, both marketing and distribution. Phone call etiquette.



Transinsa

• Spain
• Hospital & Health Care
• 1 - 100 Employee

• Janitor

  • Sep 2012 - May 2015

  Janitor at Students Residence "El Pilar". Residents reception, public service Janitor at Students Residence "El Pilar". Residents reception, public service