Experience

Sportstech Brands Holding GmbH

• Germany
• Retail
• 1 - 100 Employee

• Customer Support Executive

  • Sep 2022 - Present

  • Handling request and tickets related to our products, invoice and IT. • Ensure strong adherence to defined Turnaround time and SLA • Keep the Documents & SoPs updated as per the new changes in the processes • Participate in weekly/Monthly update calls with Countries and Global ops Teams • Handling request and tickets related to our products, invoice and IT. • Ensure strong adherence to defined Turnaround time and SLA • Keep the Documents & SoPs updated as per the new changes in the processes • Participate in weekly/Monthly update calls with Countries and Global ops Teams



Motherson Technology Services

• India
• IT Services and IT Consulting
• 700 & Above Employee

• German Service Desk Executive

  • Jan 2021 - Aug 2022

  • Handing Priority calls from Manufacturing sites and creating Tickets and forward it to respective team. • Microsoft Excel for daily, weekly and monthly reporting. • Conducted research, gathered information from multiple sources and presented results. • Resolved problems, improved operations and provided exceptional service. • Handing Priority calls from Manufacturing sites and creating Tickets and forward it to respective team. • Microsoft Excel for daily, weekly and monthly reporting. • Conducted research, gathered information from multiple sources and presented results. • Resolved problems, improved operations and provided exceptional service.



Callsmaster Services LLP - Digital Marketing & Consulting Company

• India
• Advertising Services
• 1 - 100 Employee

• German Language Expert

  • Nov 2016 - Jan 2021

  • Interact with German customers on call and through E-Mail. • Used Microsoft Word and other software tools to create documents,reports and other communications. • Maintained customer"satisfaction with forward- thinking strategies focused on addressing customer needs and resolving concerns. • Interact with German customers on call and through E-Mail. • Used Microsoft Word and other software tools to create documents,reports and other communications. • Maintained customer"satisfaction with forward- thinking strategies focused on addressing customer needs and resolving concerns.