Experience

Constellation1

• United States
• Software Development
• 1 - 100 Employee

• Business Development Representative

  • Jan 2022 - Present

  Lahore, Punjab, Pakistan • Acts as liaison between Sales & Marketing teams and holds an important position at the top of the sales funnel for the company. • Prospect new business nationwide through marketing-provided inbound leads & engage with existing customers time to time for upsell. • Schedule appointments for sales executives. • Manage database to target prospective customers and in alignment with overall sales strategy



Abacus

• Pakistan
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Specialist

  • Aug 2021 - Dec 2021

  Lahore, Punjab, Pakistan • Worked as a Customer Service Specialist at Abacus Consulting. • Make outbound calls to different service providers in US and ‘Negotiate’ Customers monthly bill on their behalf by getting different promotional & Loyalty discounts for customers.



ibex. Pakistan

• Pakistan
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Sales Executive

  • Apr 2020 - Apr 2021

  Lahore, Punjab, Pakistan • Worked as an Inbound Sales Executive at Ibex Global erstwhile DGS. • Answering inbound calls to sell the product/service and resolve customer queries. • Maintaining quality, closing sales and ensuring monthly sales conversion benchmark. • Maintaining a level of service through dealing with customers in a friendly, efficient, and an attentive manner.



Mindbridge

• Pakistan
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Nov 2017 - Dec 2019

  Lahore, Punjab, Pakistan • Answering calls of Customers and resolving concerns regarding their Uber Eats live orders and any other app issues. • Providing assistance to delivery partners – DP’s about any issues they have while delivering any during live order. • Making outbound calls, if necessary, to Customers/Delivery partners or Restaurants to ensure order completion within estimated time of delivery. • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that… Show more • Answering calls of Customers and resolving concerns regarding their Uber Eats live orders and any other app issues. • Providing assistance to delivery partners – DP’s about any issues they have while delivering any during live order. • Making outbound calls, if necessary, to Customers/Delivery partners or Restaurants to ensure order completion within estimated time of delivery. • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that Customers feel supported and valued. Show less



Municipality of Taif

• GIS Specialist

  • Jun 2015 - Sep 2017