Experience

Global Radiance Group of Maritime Companies

• Singapore
• Maritime Transportation
• 1 - 100 Employee

• Operation Executive/Boarding Officer

  • May 2021 - Present

  Execute the role as head of operations responsible for all matters pertaining to logistics management, customer training, interaction with international stakeholders and key management personnel. • Perform high volume of document intake and processing and ensure timely update of documentations pertaining to safety and management. • Communicate with key organizations like Immigration & Checkpoint Authority (ICA) and Maritime & Port Authority (MPA) as part of legal operations of department to ensure efficient and accurate Arrival to Departure formalities. • Provide timely responses to emergency requests from international team members thereby ensuring deliverables are met. • Build relationships with stakeholders, from regional operators to suppliers and vendors and work with cross functional teams to ensure smooth working of agency. • Generate Purchase Orders (PO) for services rendered by ship management agency, ensuring cost control through management of supply chain process. • Perform day-to-day account management of assigned accounts, thus building trust and rapport, and identifying risk. • Liaise with third party agencies appointed for vessels in Southeast Asia, Oceania, and South Africa, via phone and email and track their performance through continuous evaluation. • Plan and execute marketing activities via strategic thinking to generate new sales leads and maintain current clientele network. Show less



Apna Microfinance Bank Limited

• Banking
• 200 - 300 Employee

• Corporate Relationship Officer

  • Feb 2019 - Dec 2019

  Provide advisory services in risk management, financial planning, management and consultation to individuals and corporate clients. • Lead and develop sales and marketing strategies to achieve sales target of South Asian customers. • Assist existing corporate clients in upgrading current accounts to fixed deposit accounts and perform relationship management between clients and the bank. • Scan the corporate environment through secondary market research and perform outbound calls in Urdu language to promote and market the bank to potential clients. • Able to prioritize tasks to consistently met company target of bringing in 3 lacs per month in total deposits and 8 accounts New to Bank (NTB) • Build a network of stakeholders and maintain a professional business relationship for continued business opportunities. • Perform data entry and administrative duties pertaining to account opening, handling of credit, updating and maintaining client database. Show less



BARE International

• United States
• Market Research
• 300 - 400 Employee

• Mystery Shopping Evaluator

  • Feb 2016 - Feb 2019

  • Take up paid projects as mystery shopper to provide customer experience data for wide range of companies for purpose of research, data collection and analysis for further development • Provide analysis report on experience as a customer for company projects to boost market opportunities for business • Provide promotional strategies and recommendations for changes in customer service applications as well as social media applications • Take up paid projects as mystery shopper to provide customer experience data for wide range of companies for purpose of research, data collection and analysis for further development • Provide analysis report on experience as a customer for company projects to boost market opportunities for business • Provide promotional strategies and recommendations for changes in customer service applications as well as social media applications