Experience

GlocalSage Research Private Limited

• India
• Market Research
• 1 - 100 Employee

• Assistant Manager

  • Aug 2017 - Present

  GlocalSage is a full service agency in every sense of the term, provides data collection services, total project management and complete insight delivery. Whatever the output required its quality will always be unquestionable and will inspire the decisions clients need to make. • Managing international projects, quantitative (approx. 80%) and qualitative (approx. 20%), CATI (approx. 50%), Online and mixed methodology (approx. 40%), CAPI, F2F focus groups, hall tests etc (approx. 10%), different sectors: healthcare, FMCG, IT, Telecommunication, Finance, B2B, B2C, tracker, ad-hoc studies, customer satisfaction etc. • Working on national and international projects across the globe. • Creating and/ or checking deliverables (Raw data: SPSS, Excel, ASCII, Tabulation or PowerPoint presentations). • Liaise with clients, identifying client needs and making sure that these are met. • Increased client satisfaction and client retention. • Liaise with the team in UK. • Liaising with external suppliers (other agencies, recruiters, moderators, etc) Show less



GlocalSage Research Private Limited

• India
• Market Research
• 1 - 100 Employee

• Team Lead

  • Jan 2017 - 2017

  1. Leading the team members to complete the project with highest efficiency levels. 2. Being part of client calls to understand the objective and requirement to prepare the road-map to execute and complete the project. 3. Taking up Team Huddles to understand ongoing issues to tackle them on time before it impact the project delivery. 4. Motivating team members to perform well to assure their productivity levels. 5. Reviewing the work done by the team. Documentation of the work process and updates. Show less



pesquisa global

• Dilshad Garden

• Senior Research Analyst at pesquisa global

  • Sep 2015 - Dec 2016

  Pesquisa Global is a full service Market Research agency providing research and support services to companies ranging from boutique research agencies, consulting firms and market research giants, globally. Our service offerings include multi mode Data Collection (both quantitative and qualitative techniques), Survey Programming & Hosting and Data Processing. High Beam Global combines a client-focused approach with robust project management to offer a unique experience to its clients. Our Strengths: - Multi-lingual CATI center with over 150 interviewers - Partner network covering over 20 locations worldwide - Handpicked partners, ensuring quality and understanding of the local geography - Top class syndication services for online and offline data collection - Robust Project Management - Responsiveness to customer needs - Adherence to deadlines - Measurable results. Show less



Vcare Corporation

• United States
• Outsourcing/Offshoring
• 100 - 200 Employee

• Customer Care Executive

  • Jan 2015 - Aug 2015

  Vcare Corporation, one of the leading Business Process Outsourcing companies of the world has carved a niche for itself in the realm of ITES outsourcing business, capitalizing its vast experience of more than a decade. Vcare Corporation that has emerged as one of the global players in the BPO sector over the decades endeavors to surpass the agreed quality of its services by meeting every specific need of its esteemed clients. With robust field knowledge, quality driven technology and multiple distribution centers spread across the world, the company makes no compromise in delivering tailor-made services and end-to-end solutions to suit the client's requirements. The customized techniques and the well-defined escalation protocols facilitate the clients to gain wider understanding of the industry trends, quantifiable business impact and substantial growth in their business. Vcare's partnership with one of the world's major technology provider, CISCO, has enabled the organization to deliver global BPO services that are beyond the expectation of its clients. In fact, the Cisco powered IP network has leveraged Vcare to serve its customer in a better way by boosting the commercial value. The crystal-clear voice quality provided by the CISCO phone enables the agents at Vcare's customer service centers to communicate in a better way with the customers. The technical support solutions provided by Vcare have tested success in various instances. It is an all-inclusive solution for businesses that are looking forward to cost-effective prospects. Our BPO Service includes: Call center outsourcingBack office supportTechnical Support Show less