Director

• Sep 2011 - Present

Develop and execute the company’s business strategies in order to attain the goals of the board and shareholders.Prepare and implement comprehensive business plans to facilitate achievement by planning cost-effective operations and market development activities.Ensure company policies and legal guidelines are communicated all the way from the top down in the company and that they are followed at all times.Communicate and maintain trust relationships with shareholders, business partners and authoritiesOversee the company’s financial performance, investments and other business ventures.Delegate responsibilities and supervise the work of executives providing guidance and motivation to drive maximum performance.Read all submitted reports by lower rank managers to reward performance, prevent issues and resolve problems.Act as the public speaker and public relations representative of the company in ways that strengthen its profile.Analyze problematic situations and occurrences and provide solutions to ensure company survival and growth.

IBEX Global

• Mar 2006 - Oct 2011

Manager Operations & PST Trainer

• Mar 2006 - Sep 2011

Manage of over two hundred and fifty sales executives. Manage top fifteen U.S. Telecommunication companies (Verizon, AT&T, Charter etc.) Ensuring highest level of sales and exceeding company’s targets.Handle and involve in developing and executing the business regional marketing plansPrepare staff scheduling and P&L report. Design client service strategies with an intention of meeting marketing plan objectives of profits, and growth maintenance objectives.Assisted other promotional agendas including, retention, leads, reactivation, and information base marketing agendas.Preparing over U.S$.¼ million sales versus expenditure feasibilities.Establish and execute plans for tactical accounts that go beyond expectations in profitsDiscuss with an operational team to execute and develop customized solutions.Offering for present and potential clients based on abilities, and to improve capabilities at job strategically that would make extra income.Make sure that all sales representatives are achieving the required level of product knowledge to promote allocated title.Business DevelopmentCoordinate with fortune 500 companies for cost effective outsourcing.Prepare reliable and efficient method for planning proposal content.Research different sales channels and approach potential new customers.Training & DevelopmentTrained, designed and deployed comprehensive sale and training modules across the boardComprehensively trained over 700 agents/verifiers/supervisors on numerous projects with 95% graduation.Develop sales & PST training module.Provided training to new employees and internal/external clients on related projects.Offer on-going training to existing retail employees including account opening, compliance and regulatory training, transaction processing, sales techniques, small business and consumer lending and coordination of security.Recommend, research, and develop training courses.

Site Manager

• May 1999 - May 2005

Major Responsibilities:Restaurant and business developmentPre & post marketing strategiesDelivering 100% customer satisfaction and hospitality.Interact with a multi-cultural clientele to address their customer service concerns.Crew and Managers Trainings.Staff recruitmentCash and inventories handlingForming new businessDesign and promote new product.Preparing Month end and Year end reportsAWARDS & ACHIEVEMENTSAwarded employee of the month for making highest number of sales for November 2008, May 2009 & July 2011.Received letter of appreciation from ManagementAwarded certificate of Best Trainer from Human Resources.