Experience

Beyon Money

• Bahrain
• Financial Services
• 1 - 100 Employee

• Community Specialist

  • Jun 2023 - Present



UAE Exchange

• United Arab Emirates
• Financial Services
• 700 & Above Employee

• Senior Retail sales Officer cum Supervisor

  • Nov 2017 - Jun 2020



Silah Gulf

• Bahrain
• Outsourcing and Offshoring Consulting
• 300 - 400 Employee

• Sr Call Center Reservations Agent

  • Jul 2015 - Oct 2017

  o Managing large amounts of incoming calls. o Identifying and assessing customers’ needs to achieve satisfaction. o Building sustainable relationships and trust with customer accounts through open and interactive communication. o Providing accurate, valid and complete information by using the right methods/tools. o Meeting personal/customer service team sales targets and call handling quotas. o Handling customer complaints, providing appropriate solutions and alternatives within the time limits, follow up to ensure resolution, Keep records of customer interactions, processing customer accounts and file documents. o Issuance / re issuance / cancelling / refunds of the air tickets and reservations including special requests such as meals, seats, medical, assistance etc. o Following strictly communication procedures, guidelines and policies. Show less



Freelance, self-employed

• Manama, Capital Governorate, Bahrain

• Customer Service and sales Supervisor

  • Jan 2012 - Dec 2014

   Supervisor (sales and customer service) Fall of fashion promotion in BCC.  Supervisor (sales) Samsung Note4 launch in BCC.  Supervisor (sales and marketing) Huawei Acsend Mate7 launch in VIVA outlets.  Supervisor (customer service) Bahrain Noor Al Ein yearly shopping festival.  Sr. promoter (sales and customer support) Lenovo A6000 launch for VIVA.  Supervisor (sales and customer service) Fall of fashion promotion in BCC.  Supervisor (sales) Samsung Note4 launch in BCC.  Supervisor (sales and marketing) Huawei Acsend Mate7 launch in VIVA outlets.  Supervisor (customer service) Bahrain Noor Al Ein yearly shopping festival.  Sr. promoter (sales and customer support) Lenovo A6000 launch for VIVA.



Bank muscat International

• Manama, Capital Governorate, Bahrain

• Sr. Customer Service Agent

  • Jan 2009 - Dec 2012

  o Attracting potential customers by answering product and service questions, suggesting information about other products and services. o Opening customer accounts by recording account information. o Maintaining customer records by updating account information. o Resolving product or service problems by clarifying the customer's complaint, determining the cause of the problem, proposing the best solution, following up to ensure resolution. o Maintaining financial accounts by processing customer adjustments, recommending potential products or services to management by collecting customer information and analyzing customer needs. o Preparing product or service reports by collecting and analyzing customer information. o Contributing to team effort by accomplishing related results as needed. Show less