Tourist Guide

• May 2023 - Present

Tourist Guide

• May 2023 - Present

Virtual Customer Support

• Sep 2020 - Present

• Delivered timely, accurate and professional customer service to all Amazon customers in India and North America • Assisted customers in expediting orders and correcting post-sales problems in India and North America • Communicated with customers primarily through mail, chat and phone and utilise a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment • Received an average 90 percent customer satisfaction till date, 15 percent higher than company average • Handled 45+ calls, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and cancelling services • Memorized all company products and services to be able to answer customer questions quickly and efficiently • Solved billing problems and handled customer inquiries Show less