Salman Azam
Executive-Corporate Sales at TCS- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
English Native or bilingual proficiency
-
Urdu Native or bilingual proficiency
-
Punjabi Limited working proficiency
Topline Score
Bio
Mohammad Ali
Salman is an honest, loyal, friendly and a good professional, who could be an asset of any organization, I found him eager to learn new things. He is always courteous, patient and solution-oriented. I have seen Salman working on number of assignments and found him enthusiastically involved in attaining the desire results in the shortest possible time. He has a great personality and knows the art of making things happen. As a professional he is highly motivated, takes initiative to go beyond the expected parameters of his job. Moreover, Salman has excellent communication skills (indisputably the key of success). He is extremely organized, reliable, can work independently as well as in team he is flexible and willing to work on any project that is assigned to him. I wish him all the very best in his career endeavors. [Ameen].
Mohammad Ali
Salman is an honest, loyal, friendly and a good professional, who could be an asset of any organization, I found him eager to learn new things. He is always courteous, patient and solution-oriented. I have seen Salman working on number of assignments and found him enthusiastically involved in attaining the desire results in the shortest possible time. He has a great personality and knows the art of making things happen. As a professional he is highly motivated, takes initiative to go beyond the expected parameters of his job. Moreover, Salman has excellent communication skills (indisputably the key of success). He is extremely organized, reliable, can work independently as well as in team he is flexible and willing to work on any project that is assigned to him. I wish him all the very best in his career endeavors. [Ameen].
Mohammad Ali
Salman is an honest, loyal, friendly and a good professional, who could be an asset of any organization, I found him eager to learn new things. He is always courteous, patient and solution-oriented. I have seen Salman working on number of assignments and found him enthusiastically involved in attaining the desire results in the shortest possible time. He has a great personality and knows the art of making things happen. As a professional he is highly motivated, takes initiative to go beyond the expected parameters of his job. Moreover, Salman has excellent communication skills (indisputably the key of success). He is extremely organized, reliable, can work independently as well as in team he is flexible and willing to work on any project that is assigned to him. I wish him all the very best in his career endeavors. [Ameen].
Mohammad Ali
Salman is an honest, loyal, friendly and a good professional, who could be an asset of any organization, I found him eager to learn new things. He is always courteous, patient and solution-oriented. I have seen Salman working on number of assignments and found him enthusiastically involved in attaining the desire results in the shortest possible time. He has a great personality and knows the art of making things happen. As a professional he is highly motivated, takes initiative to go beyond the expected parameters of his job. Moreover, Salman has excellent communication skills (indisputably the key of success). He is extremely organized, reliable, can work independently as well as in team he is flexible and willing to work on any project that is assigned to him. I wish him all the very best in his career endeavors. [Ameen].
Credentials
-
SMART OFFICE
-
Experience
-
TCS
-
International Trade and Development
-
700 & Above Employee
-
Executive-Corporate Sales
-
Jan 2015 - Present
listening to customer requirements and presenting appropriately to make a sale; maintaining and developing relationships with existing customers in person and via telephone calls and emails; cold calling to arrange meetings with potential customers to prospect for new business; responding to incoming email and phone inquiries; acting as a contact between a company and its existing and potential markets; negotiating the terms of an agreement and closing sales; gathering market and customer information; representing their company at trade exhibitions, events and demonstrations; negotiating on price, costs, delivery and specifications with buyers and managers; challenging any objections with a view to getting the customer to buy; advising on forthcoming product developments and discussing special promotions; creating detailed proposal documents, often as part of a formal bidding process which is largely dictated by the prospective customer; liaising with suppliers to check the progress of existing orders; checking the quantities of goods on display and in stock; recording sales and order information and sending copies to the sales office, or entering figures into a computer system; reviewing your own sales performance, aiming to meet or exceed targets; gaining a clear understanding of customers' businesses and requirements; making accurate, rapid cost calculations and providing customers with quotations; feeding future buying trends back to employers; attending team meetings and sharing best practice with colleagues. Show less
-
-
-
TCS Pvt Ltd
-
Karachi
-
Customer Care Officer
-
Aug 2013 - Jan 2015
• Generating daily report of customer care desk. • Making Complain letters to customers on TCS letter head, according to their queries and cases. • Take reporting for Organizational Customer Based Activities. • Assisting to the Manager Operation in compiling data files. • Maintaining an up-to-date knowledge of industry developments and involvement of networks. • Developing, implementing and reviewing core responsibilities and tasks. • Assisting Manager Training & QA in training of newly hired staff. Show less
-
-
-
TCS Private Limited
-
Pakistan
-
Transportation, Logistics, Supply Chain and Storage
-
700 & Above Employee
-
Complaint Resolution Officer
-
Aug 2011 - Mar 2013
Keeping follow-up of complaints that cannot be resolved in a single call/email. Communicating outcome with the customer after resolution of the matter. Provided a high level of customer service and client relations based on outstanding communication and interpersonal skills. Marking chronicle cases to higher management to take corrective measures in order avoid such situations causing inconvenience to customers. Generating daily report of customer complaint desk Keeping follow-up of complaints that cannot be resolved in a single call/email. Communicating outcome with the customer after resolution of the matter. Provided a high level of customer service and client relations based on outstanding communication and interpersonal skills. Marking chronicle cases to higher management to take corrective measures in order avoid such situations causing inconvenience to customers. Generating daily report of customer complaint desk
-
-
-
TCS Pvt Ltd
-
Karachi
-
Quality Assurance/Training & Development Officer
-
Jun 2010 - Oct 2010
• Responsible for making agent’s Productivity, Punctuality, Attendance, Quality & Physical Appearance reports. • Monitoring the quality of staff performance by listening to calls and identifying mistakes as well as conversation against telephone ethics and etiquette keeping the Manager Operations and Manager Training & QA informed. • Evaluating productivity by system generated report containing CSR’s complete data after logging in. • Calculating Punctuality & attendance by checking number of working days agent was present. • Ensuring physical attire of agents up to the mark as described by the management. • Assisting Manager Training & QA in training of newly hired staff. • Handling all disciplinary actions in accordance with the policies. • To organize and supervise all employee recreation programs including birthday parties & miscellaneous celebrations. Show less
-
-
-
-
Customer Service Representative
-
May 2006 - Mar 2010
Interacted with customers extensively to maintain customer satisfaction. Consistently provided excellent, informed customer service and maintained strong reliable work ethic. Conducting and answering customer inquiries in a courteous and professional manner. Tracking/Tracing the shipments. Marking complaints to concern desks for shipments which are not delivered within Turn around Time. Following the processes and procedures that the call center defines for handling calls. Show less
-
-
Customer Service Representative
-
May 2006 - Feb 2010
Interacted with customers extensively to maintain customer satisfaction. Consistently provided excellent, informed customer service and maintained strong reliable work ethic. Conducting and answering customer inquiries in a courteous and professional manner. Tracking/Tracing the shipments. Marking complaints to concern desks for shipments which are not delivered within Turn around Time. Following the processes and procedures that the call center defines for handling calls. Show less
-
-
Data Analyst:
-
May 2008 - Oct 2008
• Worked on area wise, reason wise complaints. • Consolidated Reports, Monthly review Reports, Quality Reports, Call Statistics Report, call distribution report, and productivity report.
-
-
Education
-
2013 - 2015
Karachi University
Master of Business Administration (M.B.A.), Human Resources Management and masters in International Relations -
APS
-
little flower
-
little flower
-
little flower
-
little flower
Community
