Information Technology Help Desk Technician

• Mar 2022 - Present

I am currently employed at Prior's Court School as an IT Help Desk Technician. Prior's Court School supports around 90 young people with autism aged between 5-25 years. I am proud to have provided my skills and experiences to aid the staff and support workers to help the children and adolescents that are in dire need of support. Responsible for troubleshooting technical issues, in person and remotely. Including, helping desk operations and deskside support through ticketing system with 95% success rate. Configuring and deployment of hardware and networking equipment. Administration of Azure and Microsoft 365 products. Experience of migration of SharePoint and providing ongoing training/support for users. User administration (including Active Directory). Also utilised various tools to support users using; Net2, VMware, Meraki and Sophos Central. Performing online backups, viewing logs and monitoring networks/VMs. Show less

Service Executive

• Jun 2021 - Feb 2022

Interact CC is a small, friendly company which provides a high-quality service for some of the world’s biggest and most recognisable clients, for example, NHS. It has led to establishing a set of principles to ensure maximum value for their customers and at the same time creating a working environment where everybody can flourish. Remote work on virtual desktops. Taking inbound calls using agile workforce engagement management system (NICE). Creating, amending and cancelling bookings. Logging outcomes after each call. Escalating complaints to the team manager. Making sure daily targets are met in an efficient manner. Attending meetings via Zoom and Microsoft teams. Show less

Society Leader, Middlesex University

• Oct 2017 - Sep 2018

To organize and oversee the overall running of the society. • To be the main point of contact between Middlesex University's Student Union and the society. • Inspire and motivate the rest of the committee as well as the society members. • To ensure those in other committee positions are fulfilling their roles. • To read and respond to emails/communication from Middlesex University's Student Union and decide who needs to action the emails OR to assign a committee member the role of doing this. • Consult with the rest of the committee in order to define the goals of the society for the upcoming year • To ensure that committee members and society as a whole are inclusive to all students • To ensure that all committee members and society members abide by Middlesex University Student Union’s Good Code of Conduct and Rules and Regulations Show less

Joiner framework officer/Internship , Lambeth Council

• Jun 2015 - Aug 2015