Estimator

• Mar 2021 - Present

Finishing Carpentry Contractor

• Apr 2019 - Jul 2020

- Proficiently install and maintain household hardware in new residential condominiums- Properly install all finishing carpentry such as baseboards, door jams, and drywall repairs- Maintain a clean and safe work area to adhere with all health and safety regulations - Proficiently install and maintain household hardware in new residential condominiums- Properly install all finishing carpentry such as baseboards, door jams, and drywall repairs- Maintain a clean and safe work area to adhere with all health and safety regulations

Assembly Worker

• Oct 2018 - Apr 2019

- Efficiently prep, sand, clean, sort and maintain parts for technicians- Safely drive and complete deliveries of cars either enroute to, or following the completion of repairs- Resourcefully execute many other side duties such as complete paperwork, detail completed vehicles, and assist reception and other positions with excess duties - Efficiently prep, sand, clean, sort and maintain parts for technicians- Safely drive and complete deliveries of cars either enroute to, or following the completion of repairs- Resourcefully execute many other side duties such as complete paperwork, detail completed vehicles, and assist reception and other positions with excess duties

Sales

• Aug 2014 - Dec 2018

- Accurately perform 30-point inspections to ensure the safety of vehicles- Efficiently handle in-person customer service requests for customers as well as serving as an expert for other locations- Upsold comprehensive insurance packages to reduce the risk for both the driver and company - Accurately perform 30-point inspections to ensure the safety of vehicles- Efficiently handle in-person customer service requests for customers as well as serving as an expert for other locations- Upsold comprehensive insurance packages to reduce the risk for both the driver and company

Manager

• Feb 2008 - Feb 2016

- Assess customers’ needs and preferences and make recommendations in order to create an entertaining experience for patrons, including the execution of special events and excellent problem-solving in escalated scenarios- Effectively reconcile up to $70,000 in the safe, floats and VLT funds- Expertly manage maintenance, inventory, orders, hiring, training, scheduling and coaching, as well as excellent execution of cleanliness during every shift - Assess customers’ needs and preferences and make recommendations in order to create an entertaining experience for patrons, including the execution of special events and excellent problem-solving in escalated scenarios- Effectively reconcile up to $70,000 in the safe, floats and VLT funds- Expertly manage maintenance, inventory, orders, hiring, training, scheduling and coaching, as well as excellent execution of cleanliness during every shift

Service Driver – Roadside Assistance

• Sep 2013 - Jul 2014

- Provided excellent roadside assistant to distressed drivers, performing a multitude of tasks such as tire changes, boosting, and unlocking services- Properly inspect and properly document adequate safety checks on my service vehicle each shift- Accurately prepare administrative tasks and paperwork for each call performed - Provided excellent roadside assistant to distressed drivers, performing a multitude of tasks such as tire changes, boosting, and unlocking services- Properly inspect and properly document adequate safety checks on my service vehicle each shift- Accurately prepare administrative tasks and paperwork for each call performed

Customer Service Specialist

• Jul 2011 - Apr 2013

- Direct and coordinate innovative solutions for customer concerns and ensure satisfaction while balancing the changing needs of both the customer and Scotiabank- Properly document and communicate any system and process inefficiencies to ensure excellence in first call resolution and customer care - Effectively balance account investigations, follow-up, and queue volumes while staying current with knowledge of the industry requirements - Direct and coordinate innovative solutions for customer concerns and ensure satisfaction while balancing the changing needs of both the customer and Scotiabank- Properly document and communicate any system and process inefficiencies to ensure excellence in first call resolution and customer care - Effectively balance account investigations, follow-up, and queue volumes while staying current with knowledge of the industry requirements

Customer Service Manager

• Feb 2010 - Jul 2011

- Conduct daily administration tasks including reconciliations of cash, credit, and debit payments, and all associated work-order inventory, filing and paperwork- Deliver impeccable customer service including bookings, invoicing, payments, addressing or directing customer requests, and retrieval of vehicles following completion of each work-order- Assist Service Manager and Service Advisors, including comprehensive reporting of inventory and service appointments for each day - Conduct daily administration tasks including reconciliations of cash, credit, and debit payments, and all associated work-order inventory, filing and paperwork- Deliver impeccable customer service including bookings, invoicing, payments, addressing or directing customer requests, and retrieval of vehicles following completion of each work-order- Assist Service Manager and Service Advisors, including comprehensive reporting of inventory and service appointments for each day

Office Manager

• Mar 1997 - Sep 2006

- Accurately perform accounting functions as required, including payroll, A/R, A/P, invoicing, customer payments, and other office-related tasks- Provide excellent customer service including providing comprehensive estimates for automotive work- Complete customer bookings and dispatch of all in-shop workflow to completion of each order, including advising customers of additional repair requirements or updates - Accurately perform accounting functions as required, including payroll, A/R, A/P, invoicing, customer payments, and other office-related tasks- Provide excellent customer service including providing comprehensive estimates for automotive work- Complete customer bookings and dispatch of all in-shop workflow to completion of each order, including advising customers of additional repair requirements or updates