Experience

Digisec Technologies

• Australia
• Marketing Services
• 1 - 100 Employee

• IT Support Specialist

  • Aug 2022 - Present



Serco

• IT Services and IT Consulting
• 700 & Above Employee

• Business Analyst

  • Feb 2022 - Apr 2022

  Working on enhancive concepts of Power BI, MS ExcelAzure Platform and excessive analysis of SQL and Python skills.Hands on working of a data analyst Professional and worked under the supervision of project mentor.Developed a project for prediction of blood donations deploying machine learning algorithms. Working on enhancive concepts of Power BI, MS ExcelAzure Platform and excessive analysis of SQL and Python skills.Hands on working of a data analyst Professional and worked under the supervision of project mentor.Developed a project for prediction of blood donations deploying machine learning algorithms.



Commonwealth Bank

• Australia
• Financial Services
• 700 & Above Employee

• Customer Care Specialist

  • Sep 2021 - Feb 2022

  Identify customer needs and refer customers to appropriate banking services and specialists• Handling inbound phone calls and answering customer enquiries• Lodging card disputes on customers request• Reporting to team leader whenever needed.• Making outbound calls to customers if any follow up needed.• Assisting banking customers who are victims of unauthorised or duplicate transactions• Assisting customers with replacing lost or stolen credit or debit cards• Assisting with contact details changes on profile• Ensuring best practices in rendering services to customers• Taking customer calls and providing accurate, satisfactory answers to their queries and concerns• De-escalating situations that involves dissatisfied customers, offering patient assistance and support• Helping to train new employees and inform them about the company’s customer management policies



Amber Aviation Group

• Australia
• 1 - 100 Employee

• International Student Advisor and Administrative Assistant

  • Aug 2019 - Nov 2020

  Arrange meetings, appointments and events· Arranging business agreements with international clients· Monitored social media and online sources for industry trends.· Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.· Managed calls to address customer inquiries and concerns.· Assist international student regarding their queries in admissions.· Maintained excellent attendance record, consistently arriving to work on time.· Drove operational improvements which resulted in savings and improved profit margins.· Managed CRM for data entry· Managed International phone calls· Dealt with MS OFFICE, WORD, Presentations, and documents.· Performed general duties like photocopying, scanning and fill· Managing appointments for meetings· Performed other duties like Creating, editing documents, making reports and Record Management