Experience

ReCharge Indonesia

• Indonesia
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Service Supervisor

  • Feb 2019 - Present

  1. Lead a team of customer service representatives, providing guidance and support to ensure that all team members meet or exceed customer service standards 2. Collaborate with management to develop and implement strategies to improve customer satisfaction 3. Monitor and review team performance, providing ongoing feedback and coaching to improve skills and knowledge 4. Handle escalated customer issues and complaints, ensuring that resolution is reached in a timely and satisfactory manner 5. Analyze customer feedback and data to identify trends and areas for improvement in customer service processes Show less



Bosqu

• Bandung Area, West Java, Indonesia

• Marketing Intern

  • May 2018 - Jul 2018

  1. Improve the FRU (First Register User) bosqu app 2. Conducted market research to identify target audience and develop targeted messaging 3. Assisted with event planning and coordination for company events 1. Improve the FRU (First Register User) bosqu app 2. Conducted market research to identify target audience and develop targeted messaging 3. Assisted with event planning and coordination for company events



Telkom Indonesia

• Indonesia
• Telecommunications
• 700 & Above Employee

• Corporate Communications Intern

  • Jul 2016 - Sep 2016

  1. Assisted in the development and implementation of corporate communication strategies, including media relations and internal communication efforts 2. Drafted internal communication materials 3. Conducted research and assisted with the creation of presentation materials for internal meetings and events 4. Assisted in the coordination of corporate events and media interviews 1. Assisted in the development and implementation of corporate communication strategies, including media relations and internal communication efforts 2. Drafted internal communication materials 3. Conducted research and assisted with the creation of presentation materials for internal meetings and events 4. Assisted in the coordination of corporate events and media interviews