Project Manager

• Oct 2020 - Present

• Facilitating communication internally and externally within teams and clients • Creating channels of communication and documents to support internal/ client project development (dropbox, notion, slack,..) • Arranging all internal and external kickoff meetings • Ensure project hours and team contribution to systems (Clockify) is done properly • Ensure smooth flow of work to teams internal and external clients (through calls, slack, meetings,…) • Follow up on action items with the teams and clients • Coordinate with business partners and Tech team • Conduct weekly reports to be shared with clients • Ensure that all projects are delivered on time • Report and escalate to management project issues as needed. • Manage the relationship with the client and all stakeholders. • Connect with clients to take detailed briefs and clarify specific requirements of each project. • Delegate project tasks, requirements & action items • Track project performance. • Submits project status reports to management and clients. Show less

General Manager

• Feb 2020 - Oct 2020

Project Manager & Customer Success Manager

• Jun 2018 - Jan 2020

• Lead and handle the entire project scope to ensure the success of the projects without bugs and to be delivered before the deadline. • Develop and maintain long-term relationship with through continuous communication and follow up to resolve any issues even after the maintenance period of the projects. • Provide needed Onboarding to the client’s team to develop and enhance the knowledge the client’s software usage, even keep involved with the client providing him with the needed support to confirm best usage of the software. • Create the project proposal and negotiating it with the customer and outlining the timeline, tasks and cost of the project with the alignment of the company’s resources and policy, ensuring the win-win situation for both sides. • Assigning the team members to the projects taking into consideration the cost and the revenue of each project to ensure meeting the company’s P&L target. • Handled the budget of the department. • Managing team of 18 subordinates 2 coordinators and 16 technical to meet the company’s KPIs. • Set weekly meeting with the team to follow up on all projects updates to ensure performance consistency and to optimize team’s efficiency. • Cascade the company’s goal from each project to the assigned team members to reach the company’s desired objectives. • Setting continuous one to one meeting with all team members to identify the points of strengths and weaknesses and provide them with the needed support and training to enhance the employees performance. • Report the servers and resources needed for each project to the CEO. Show less

Financial Controller Analyst

• Jun 2013 - Nov 2017

• Prepared, analyzed and reported financial statements such as aging reports, balance sheet and income statement for management to make strategic decisions. • Prepared journal ledger entries reconciled related accounts to ensure accuracy. • Reported capital expenditure. • Prepared margin trends analysis. • Analyzed working capital for management to spot opportunities to improve it. • Prepared sales price variance analysis. • Prepared, analyzed and reported company sales and revenue. • Forecasted collection and reported variance between actual and forecast with the proper justification. • Followed up on customers collections, and recorded receipts. • Calculated freight & warehousing, and compared their rates. • Processing all reports on SAP. Show less

Financial Accountant

• Nov 2012 - Jun 2013

• Process billing on SAP • Booking received cheques & transfers • Collection follow up • Actual sales analysis• Updating journal ledger

Corporate Sales Coordinator

• May 2012 - Nov 2012

• Handle Big Clients requests in the Middle East Region such as Pepsi Cola Egypt, Pepsi Cola Syria, Pepsi Cola Saudi Arabia, Coca Cola Egypt, Al-Ahram Beverages, etc...• Handling and coordinating with supply chain all export business documents.• Tracking the sales records and inventory to compare it with the sales forecast via reports generated from the SAP system.• Following up with the client the order delivery and handle any issues if there and handle it on the spot.• Instilling Discipline with Customers to ensure on time payment to secure Rexam Cash flow.• Communicating with Customers Weekly for Sales Agreements.• Set the weekly reports for Clients.• Handling Travel Issues (Visa, Tickets, etc.). Show less

HR Assistant

• Nov 2011 - Apr 2012

• Support in Conducting Training Plan and Coordinate with IMC recruiting to reduce cost.• Analysis of employee files and detect the deficiencies in each file, moreover tracking the completion of the files.• Support in implementing the attendance system.• Skill mapping for shop floor to determine the competencies of the plant.• Handling overtime, absence, transportation expenses for the payroll.

Branch Banking Coordinator

• Jun 2007 - May 2009

• Enhance and facilitate communication between the credit card department, risk department and branch manager. • Provide needed approvals and support to the branch managers as per the authority delegated from the credit cards manager. • Provide credit limit approvals to the clients based on the client’s financial status and proposition after the approval of the credit cards manager. • Enhance and facilitate communication between the credit card department, risk department and branch manager. • Provide needed approvals and support to the branch managers as per the authority delegated from the credit cards manager. • Provide credit limit approvals to the clients based on the client’s financial status and proposition after the approval of the credit cards manager.

Trainee

• Aug 2006 - Mar 2007

• Teller • Customer Service • Operations • Attended a “Client Data Base Project” • Teller • Customer Service • Operations • Attended a “Client Data Base Project”