Experience

Mayfair
• United States
• Financial Services
• 1 - 100 Employee
• Patient Care Coordinator

  • Oct 2019 - Present


TTEC

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Booking Agent

  • Oct 2018 - Sep 2019

  Provided customer support for Booking.com via inbound emails and phone calls. Coordinated direct liaison between hotels and guests to monitor and resolve any issues within a reservation/stay; and assessed and provided resolution and/or compensation based on company standards. Provided customer support for Booking.com via inbound emails and phone calls. Coordinated direct liaison between hotels and guests to monitor and resolve any issues within a reservation/stay; and assessed and provided resolution and/or compensation based on company standards.



Natural Health Services Ltd.

• Canada
• Wellness and Fitness Services
• 1 - 100 Employee

• Patient Care Coordinator

  • Aug 2017 - Dec 2017

  Main point of contact for inbound and outbound clinical care patients. Daily activities included booking appointments and referrals from other physicians and providing general Medicinal Cannabis education via phone and email. Main point of contact for inbound and outbound clinical care patients. Daily activities included booking appointments and referrals from other physicians and providing general Medicinal Cannabis education via phone and email.



Waterton Lakes Lodge Resort

• Canada
• Hospitality
• 1 - 100 Employee

• Guest Services Agent (Seasonal)

  • May 2014 - Aug 2017

  Seasonal work for the years 2014, 2015 and 2017. Greeted and registered guests as well as managed requests regarding local entertainment, restaurants and transportation. Processed guest folios and collected payment, administered and managed cash handling duties. Maintained efficient and effective work flow with internal and external departments. Seasonal work for the years 2014, 2015 and 2017. Greeted and registered guests as well as managed requests regarding local entertainment, restaurants and transportation. Processed guest folios and collected payment, administered and managed cash handling duties. Maintained efficient and effective work flow with internal and external departments.



Dynamex Canada

• Canada
• 1 - 100 Employee

• Administrative Coordinator

  • Nov 2016 - May 2017

  Maintained human resources records by recording new hires, transfers, terminations, changes in job classifications, tracking vacation, sick, and personal time. Provided job candidates by screening, interviewing, and testing applicants as well as recording and uploading daily tasked meetings. Maintained human resources records by recording new hires, transfers, terminations, changes in job classifications, tracking vacation, sick, and personal time. Provided job candidates by screening, interviewing, and testing applicants as well as recording and uploading daily tasked meetings.



FGL Sports Ltd

• Canada
• Retail
• 700 & Above Employee

• Customer Service Representative

  • Oct 2015 - Feb 2016

  Responding promptly to customer inquiries via telephone and email. Processing orders, forms, applications and requests for information. Keeping current with all company products, services and procedures and handling objections professionally. Responding promptly to customer inquiries via telephone and email. Processing orders, forms, applications and requests for information. Keeping current with all company products, services and procedures and handling objections professionally.



Crowfoot Primary Care Center

• Medical Receptionist

  • Jan 2015 - Mar 2015

  Greeted patients and visitors, in person or on the phone; answering or referring inquiries. Optimized patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone. Maintained patient accounts by obtaining, recording, and updating personal and financial information. Provided emotional support to patients by addressing anxieties; questions and maintaining a professional and organized reception area. Greeted patients and visitors, in person or on the phone; answering or referring inquiries. Optimized patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone. Maintained patient accounts by obtaining, recording, and updating personal and financial information. Provided emotional support to patients by addressing anxieties; questions and maintaining a professional and organized reception area.



Diversified Staffing Services Ltd

• Human Resources
• 100 - 200 Employee

• Administrative Clerk

  • Mar 2012 - Aug 2014

  Received contracts for various administrative positions to fill staffing needs. Managed switchboards and company email inboxes. Logged and distributed mail as well as managed and created Word and Excel documents for various purposes. Additional duties involved tracking expenses, general invoicing and administration. Received contracts for various administrative positions to fill staffing needs. Managed switchboards and company email inboxes. Logged and distributed mail as well as managed and created Word and Excel documents for various purposes. Additional duties involved tracking expenses, general invoicing and administration.



TransCanada Clinic

• Canada
• Dentists

• Medical Office Assistant

  • Mar 2012 - Apr 2012

  Scheduled and managed patient appointments using medical software. Handled and regarded confidential and sensitive information; ensured protection of such information. Assisted doctors with in-office medical procedures. Equipped and sanitized patient rooms and followed up on referrals. Scheduled and managed patient appointments using medical software. Handled and regarded confidential and sensitive information; ensured protection of such information. Assisted doctors with in-office medical procedures. Equipped and sanitized patient rooms and followed up on referrals.