Sally Toister
Board Member - Kitchens for Good at Kitchens For Good- Claim this Profile
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Bio
Credentials
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Customer Service Foundations
LinkedInMar, 2023- Nov, 2024 -
Measuring Learning Effectiveness
LinkedInDec, 2020- Nov, 2024 -
How to Design and Deliver Training Programs
LinkedInSep, 2020- Nov, 2024 -
Innovative Customer Service Techniques
LinkedInSep, 2020- Nov, 2024 -
Operational Excellence Foundations
LinkedInSep, 2020- Nov, 2024 -
Serving Customers Using Social Media (2016)
LinkedInSep, 2020- Nov, 2024 -
Working with Upset Customers
LinkedInSep, 2020- Nov, 2024 -
Customer Service Foundations
LinkedInOct, 2019- Nov, 2024 -
Instructional Design Essentials: Needs Analysis
lynda.comFeb, 2015- Nov, 2024 -
Six Sigma Master Black Belt
-Jan, 2007- Nov, 2024
Experience
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Kitchens For Good
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United States
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Non-profit Organization Management
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1 - 100 Employee
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Board Member - Kitchens for Good
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Jun 2021 - Present
Transforming lives through culinary arts. Kitchens for Good uses food to transform lives and nourish communities by providing people with the skills and support to launch meaningful careers. https://kitchensforgood.org/ Transforming lives through culinary arts. Kitchens for Good uses food to transform lives and nourish communities by providing people with the skills and support to launch meaningful careers. https://kitchensforgood.org/
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Marriott Hotels
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United States
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Hospitality
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700 & Above Employee
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Senior Director, Operational Excellence, Six Sigma - US+Canada
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Dec 2016 - Aug 2020
As Senior Director, Operational Excellence - Americas, direct innovative operations initiatives, which result in measurable financial and loyalty gains for the division. Lead a network of 850+ operations leaders to activate quality improvements across 400+ hotels and resorts of various size and complexity within US and Canada. Partner with corporate and operations senior leaders to ensure initiatives are aligned with company performance strategies, delivering high quality, sustainable results. As Senior Director, Operational Excellence - Americas, direct innovative operations initiatives, which result in measurable financial and loyalty gains for the division. Lead a network of 850+ operations leaders to activate quality improvements across 400+ hotels and resorts of various size and complexity within US and Canada. Partner with corporate and operations senior leaders to ensure initiatives are aligned with company performance strategies, delivering high quality, sustainable results.
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Starwood Hotels & Resorts Worldwide, Inc.
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Hospitality
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700 & Above Employee
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Director, Six Sigma & Operations Support - North America
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Mar 2013 - Dec 2016
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Director, Lean Hotel Operations & Operations Support - North America
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Dec 2009 - Mar 2013
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Starwood Hotels & Resorts Worldwide, Inc.
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Hospitality
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700 & Above Employee
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Regional Director Six Sigma, Master Black Belt
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Dec 2006 - Dec 2008
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Director Six Sigma, Black Belt
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Dec 2005 - Dec 2006
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WIS International
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United States
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Retail
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700 & Above Employee
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National Manager Operations Support
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2000 - 2005
As National Manager – Operations Planning and Support, directed operations support team that administered, analyzed, and controlled the expenditures in fleet management (500+ vehicles), office leasing (125+ locations), procurement ($4M budget) and fulfillment of supplies. As National Manager – Operations Planning and Support, directed operations support team that administered, analyzed, and controlled the expenditures in fleet management (500+ vehicles), office leasing (125+ locations), procurement ($4M budget) and fulfillment of supplies.
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Merck Medco Rx Services
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Wilmington, MA
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Operations Manager
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Oct 1995 - Aug 2000
Supervised crew of 120 full and part-time union employees operating in seven functional areas, responsible for P&L performance, training and development, and employee relations. Supervised crew of 120 full and part-time union employees operating in seven functional areas, responsible for P&L performance, training and development, and employee relations.
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Guinness
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County Dublin, Ireland
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Information Technology Specialist - Intern
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Jun 1995 - Sep 1995
Intern in the IT department, supporting network connections team and testing potential software for implementation across the brewery. Intern in the IT department, supporting network connections team and testing potential software for implementation across the brewery.
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Education
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Texas A&M University
BBA, Business Analysis - Production/Operations Management