Project Manager

• Jul 2020 - Present

Sr. Implementation Specialist

• Jul 2017 - Feb 2019

Data Integration Specialist

• Dec 2015 - Nov 2016

 Worked directly with 20+Customers, 3rd party Vendors and Internal teams to include Sales, Delivery and Product to integrate MercuryGate products  Wrote requirements, Data Flow Diagrams, test plans as well as supported customer testing, Directly responsible for configuration and testing of imports and extracts, Defect investigation and resolution  Participated and supported integration efforts throughout the entire project lifecycle and during stabilization (new customer implementations, existing customer enhancements)  Supported customer development interface efforts to MercuryGate standards or custom needs, Distributed interface documentation to customers, Conducted walkthroughs of sample files and mapping documents, Performed GAP analysis between MercuryGate Standards and customer interface capabilities  Participated in discussions around the need for custom or base new features development, Facilitated and supported integration training, workflow demonstrations and other system configuration needs specific to integration, Worked with the Delivery Team to identify integration trigger points within the customer’s workflow  Created, reviewed and maintained integration-related documentation for both internal and external customers (e.g. mapping documents, EDI specifications, fact-finding questionnaires, etc.), Mentor, train and helped other integration and Implementation team members

SR. IT Business Systems Analyst

• Jun 2012 - Dec 2015

• Government data Clearance (USPS, TSA) • Oversaw10+ related projects of PM's, provided multiple timely/accurate/summarized status reports to executive management teams. Manage business expectations. • Provided information/guidance to PM's for their individual projects to ensure design is synchronized across multiple applications for each line of business • Created/maintained Project Plans, Provided High Level Of Estimate, acquired project staff, assign/monitored project task/work of team members • Provided project impact Analysis, Facilitated project meetings, Managed business expectations • Provided timely/accurate/ summarized status reports to PM's, IT executive management and business management • Team Lead, Provided level of effort for project work, Facilitated project meetings, Gathered/ Wrote business requirements, Obtain requirements approval, Created requirements tractability documents, Provided timely/ accurate/summarized status reports to Project manager , IT management, IT Project team and business teams for over 50 projects • Assisted with design and obtained business approval, created/managed file transfers, layout and data mapping • Obtained/oversaw testing teams; QA(IT-20+ members) and UAT(business-company wide) • Wrote deployment delivery documentation, Wrote/maintain baseline documents, System support /worked incident tickets for 20+ systems. Business team training • Provided level of effort for project work, acquired test team, assigned/monitored testing • Created/managed test cases, created test data , facilitated testing with (development Analyst and 3rd party vendors) Managed code/data deployment to the QA/production environment • Wrote/maintained weekly deployment planner, facilitated/attended weekly deployment planning session with IT Management/project teams/ Release Management team, Attended/facilitated, documented the deployment calls

IT Business Systems Analyst II

• Jan 1999 - Jun 2012

 Created project charters, requirements and specifications, Set project milestones and timelines, Helped manage project resources, Conducted IT and Business teams development meetings  Created and maintained all project documents, Qualify/automated testing scripts and SharePoint website for all phases of the software development life cycle for over 50 projects, Conduct second level unit tests of programs written by developers in all languages, including SQL, RPG, Java and .Net  Scheduled, coordinated and or participated in user acceptance testing with business area as well as analyzed test results and achieved testing signoff  Assisted with implementation of new software and monitor, analyzed and reported first live runs for all projects assigned to me, Provided continued support of all products after implementation and participated in development of business area training manuals as well as conducting training sessions  Often selected for vendor product analysis for various projects, including the following application: TestBench, TestDrive FastFax, Showcase Query and Purchasing Plus Inventory, MKS Requirements Manager

Sr. Customer Service Agent

• Jul 1990 - Apr 1999

• Trained, supported and assisted couriers, handlers, dispatchers and managers on all software & hardware required to complete their jobs, including the use of barcode scanners and DADS systems • Barcode scanner support included software installation, configuration and upload processing of data to mainframe system. Worked with headquarters to troubleshoot upload-processing issues • Certified Dangerous Goods Specialist and International Shipping Specialist. These responsibilities included insuring proper documentation, labeling and loading of freight • Reviewed real-time shipment activity when troubleshooting and tracking customer shipments • Problem determination with damages and shortages • Setup customers with specific requirements within the corporate application • Completed system end-of-day procedures for daily processing • Entered field activity information and processed various management reports • Scheduled customer service agents for appropriate shift coverage • Communicated to customer’s proper packing procedures • Processed shipments from customers

Hospital Information Services Computer Operator

• Jan 1998 - May 1998

• Monitoring computer processes on multiple concurrent platforms for proper completion • Research and log all exceptions to normal processing and reported problems • Report generation and distribution • Backup Tape Management • Perform preventive maintenance on Data Center hardware • Miscellaneous duties as assigned • Monitoring computer processes on multiple concurrent platforms for proper completion • Research and log all exceptions to normal processing and reported problems • Report generation and distribution • Backup Tape Management • Perform preventive maintenance on Data Center hardware • Miscellaneous duties as assigned