Experience

Bristol Hospice

• United States
• Hospitals and Health Care
• 400 - 500 Employee

• Hospice Liaison

  • Aug 2022 - Present



Home Instead

• United States
• Individual and Family Services
• 700 & Above Employee

• Director Of Marketing And Community Engagement

  • Nov 2021 - Jun 2022

  Function as the “face of the firm” during interactions with members of the public to improve the standing and appearance of the company within the community improving net promoter scores by 40% or more Champion the “customer-first” mentality through personal actions and among direct reports creating a culture based around a stellar customer experience improving customer satisfaction scores by 30% Utilize excellent interpersonal communication skills during interactions with team, management, and clientele to create a welcoming and inclusive atmosphere based on positivity, teamwork, and respect.



ACG Hospice is now Georgia Hospice Care

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Account Executive

  • Oct 2020 - Oct 2021

  Targeted key personnel in hospitals and medical communities through direct communication and cultivating a professional relationship growing referral retention rate by 30% during tenure Employed strong time management and stellar organizational skill to manage a large volume of outbound sales calls to offices and territories around the county regularly completing 100+ each week Played a key role in growing new business referrals by identifying underserved markets averaging 8 referrals per week and growing average customer service score by 90% or higher



Amedisys

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Hospice Liaison

  • Jan 2019 - Oct 2020

  Analyzed and researched market data and demographics to identify new and underserved areas for hospice service adding 10 new referral sources and achieving 100% of sales goals Engaged strong relationship building expertise to identify older referral sources and reactivate them through meaningful interaction growing territory by 25% and helping location exceed goals by 150% Used networking acumen to grow professional relationships with providers and referral sources helping grow client portfolio by 40% overall with #86% being referrals from previously satisfied customers



ResCare

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Recruiter/Staffing Specialist

  • Mar 2017 - Oct 2019

  Played a key role in recruiting and talent acquisition efforts through direct recruitment and referral campaigns through a variety of sources leading to over 50 new full-time hires during tenure Spearheaded incentive plans such as bonuses, pay raises, and other means raising staff retention by 40% and reducing absences by 50% enabling company to achieve 100% client coverage Oversaw a direct care staff of over 80 employees with a territory spanning 5 counties ensuring certifications and licenses were up to date and 100% in compliance with rules, regulations, and policies



PruittHealth

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Human Resources Manager/Volunteer Coordinator

  • Jan 2012 - Mar 2017

  Sought out opportunities for process improvement through augmenting procedures such as new inventory methods which reduced expenses by 30% and decreased unnecessary inventory by 40% Identified areas of overspending on materials, labor hours, and other unneeded expenditures decreasing monthly cost for office location by $2,000 averaging a 10-15% cost savings overall Took ownership of recruitment and direct management for a team of 15-20 volunteers providing administrative and patient support always ensuring 100% patient coverage as a result