Experience

Jigsaw (South East)

• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee

• Fundraising Co-ordinator

  • Apr 2023 - Present

  I was very excited to join Jigsaw South East as the Fundraising Co-ordinator in 2023. Before joining Jigsaw I worked historically in retail management and qualitative research, then most recently within the charity sector as a parent support worker for Fegans, often for families who had experienced a bereavement. I have also enjoyed running local events both commercially and for charity, for the past ten years, I am not easily flustered which is always important for an event day! In my… Show more I was very excited to join Jigsaw South East as the Fundraising Co-ordinator in 2023. Before joining Jigsaw I worked historically in retail management and qualitative research, then most recently within the charity sector as a parent support worker for Fegans, often for families who had experienced a bereavement. I have also enjoyed running local events both commercially and for charity, for the past ten years, I am not easily flustered which is always important for an event day! In my down time I love taking on and training for a challenge, with the London Marathon 23 being a highlight! If you feel you want to take on a challenge or run a fundraising event for Jigsaw please get in touch with me, I am happy to support you every step of the way. Show less I was very excited to join Jigsaw South East as the Fundraising Co-ordinator in 2023. Before joining Jigsaw I worked historically in retail management and qualitative research, then most recently within the charity sector as a parent support worker for Fegans, often for families who had experienced a bereavement. I have also enjoyed running local events both commercially and for charity, for the past ten years, I am not easily flustered which is always important for an event day! In my… Show more I was very excited to join Jigsaw South East as the Fundraising Co-ordinator in 2023. Before joining Jigsaw I worked historically in retail management and qualitative research, then most recently within the charity sector as a parent support worker for Fegans, often for families who had experienced a bereavement. I have also enjoyed running local events both commercially and for charity, for the past ten years, I am not easily flustered which is always important for an event day! In my down time I love taking on and training for a challenge, with the London Marathon 23 being a highlight! If you feel you want to take on a challenge or run a fundraising event for Jigsaw please get in touch with me, I am happy to support you every step of the way. Show less



Keep it Local Events

• United Kingdom

• Co Founder & Director

  • Sep 2012 - Present

  Where we shop can say a lot about who we are and our sense of style, but our destination also needs to be a fun place to go, offering attractive, good quality food and merchandise. The Keep it Local team are committed to providing a shopping experience which is all this and more besides. We offer handmade craft shows (no traders allowed) and monthly farmers markets in the South East. With over 80 stalls at our flagship events it is an occasion not to be missed! Where we shop can say a lot about who we are and our sense of style, but our destination also needs to be a fun place to go, offering attractive, good quality food and merchandise. The Keep it Local team are committed to providing a shopping experience which is all this and more besides. We offer handmade craft shows (no traders allowed) and monthly farmers markets in the South East. With over 80 stalls at our flagship events it is an occasion not to be missed!



Fegans Charity

• United Kingdom
• Fundraising
• 1 - 100 Employee

• Parent Support Worker

  • Sep 2020 - May 2023

  The rollercoaster of 2020 has given me some breathing space to really look at what I give back to the world around me. This is a wonderful place to start and I feel very privileged to be able to support local families to manage their family life and relationships better. Please visit www.fegans.org.uk to learn more. The rollercoaster of 2020 has given me some breathing space to really look at what I give back to the world around me. This is a wonderful place to start and I feel very privileged to be able to support local families to manage their family life and relationships better. Please visit www.fegans.org.uk to learn more.



Sally Ross Research

• Freelance Qualitative Researcher

  • Dec 2017 - May 2023

  I currently offer freelance support to research agencies on an ad-hoc basis, delivering anything from moderation only, analysis and report writing to full project management. I also offer event support collecting feedback from participants to ensure future success with participation. Please do get in touch with any queries. I currently offer freelance support to research agencies on an ad-hoc basis, delivering anything from moderation only, analysis and report writing to full project management. I also offer event support collecting feedback from participants to ensure future success with participation. Please do get in touch with any queries.



COOLING'S NURSERIES LIMITED

• United Kingdom
• Retail

• Ecommerce Consultant

  • Jan 2021 - Jul 2021

  For a six month period I will be leading the online business at Coolings Nurseries by developing engagement, customer service levels and by upskilling the expanding team. By supporting Coolings in this new venture I will create with the team a robust process for ensuring 100% customer satisfaction with the ecommerce site, ordering process and customer service levels. For a six month period I will be leading the online business at Coolings Nurseries by developing engagement, customer service levels and by upskilling the expanding team. By supporting Coolings in this new venture I will create with the team a robust process for ensuring 100% customer satisfaction with the ecommerce site, ordering process and customer service levels.



OXY Insight

• United Kingdom
• Market Research
• 1 - 100 Employee

• Director

  • Sep 2015 - Dec 2020

  OXY is a qualitative market research agency with a focus on delivering inventive methodologies as well as robust and actionable insight for our clients. We pride ourselves in maintaining long standing client relationships by always bringing thinking that's new and challenging. Specialist areas include Children & Youth, Play, Retail, FMCG, Media and Publishing. See more about what we do and why we're different at www.oxyinsight.co.uk or www.facebook.com/oxyinsight OXY is a qualitative market research agency with a focus on delivering inventive methodologies as well as robust and actionable insight for our clients. We pride ourselves in maintaining long standing client relationships by always bringing thinking that's new and challenging. Specialist areas include Children & Youth, Play, Retail, FMCG, Media and Publishing. See more about what we do and why we're different at www.oxyinsight.co.uk or www.facebook.com/oxyinsight



UserTribe

• Denmark
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Insights Specialist

  • Nov 2017 - Sep 2020

  Analysis of consumer behaviour and use of technologies for clients. Moderation, analysis and report presentation. Expertise in retail through store on online settings and health related research. Analysis of consumer behaviour and use of technologies for clients. Moderation, analysis and report presentation. Expertise in retail through store on online settings and health related research.



Q5

• United States
• Advertising Services

• Associate Consultant

  • Jan 2017 - Jan 2018

  Working with clients across varied sectors delivering change management solutions and employee engagement event support. Working with clients across varied sectors delivering change management solutions and employee engagement event support.



Kurt Geiger

• United Kingdom
• Retail
• 700 & Above Employee

• Customer Relations Manager

  • Apr 2006 - May 2009

  Key Roles and Responsibilities: To train and develop Customer Relations Team to deliver amazing service to customers and stores including resolving customer complaints, trading standards law and company policy. Handling of on average 800 phone calls and 600 emails per week from customers with regard to product enquiries, press enquiries, product and service complaints for branches and E-commerce site. Full Responsibility for P&L, staff costs and stock administration. I left Kurt… Show more Key Roles and Responsibilities: To train and develop Customer Relations Team to deliver amazing service to customers and stores including resolving customer complaints, trading standards law and company policy. Handling of on average 800 phone calls and 600 emails per week from customers with regard to product enquiries, press enquiries, product and service complaints for branches and E-commerce site. Full Responsibility for P&L, staff costs and stock administration. I left Kurt Geiger in May 2009 to welcome my first son into he world! His little brother arrived in April 2012! Show less Key Roles and Responsibilities: To train and develop Customer Relations Team to deliver amazing service to customers and stores including resolving customer complaints, trading standards law and company policy. Handling of on average 800 phone calls and 600 emails per week from customers with regard to product enquiries, press enquiries, product and service complaints for branches and E-commerce site. Full Responsibility for P&L, staff costs and stock administration. I left Kurt… Show more Key Roles and Responsibilities: To train and develop Customer Relations Team to deliver amazing service to customers and stores including resolving customer complaints, trading standards law and company policy. Handling of on average 800 phone calls and 600 emails per week from customers with regard to product enquiries, press enquiries, product and service complaints for branches and E-commerce site. Full Responsibility for P&L, staff costs and stock administration. I left Kurt Geiger in May 2009 to welcome my first son into he world! His little brother arrived in April 2012! Show less



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• NLP Sales Coach

  • Apr 2005 - Apr 2006

  Working as an NLP specialist within the training department coaching the high street retail management teams. Working as an NLP specialist within the training department coaching the high street retail management teams.

• Local Support Manager, Floor Manager, Branch Manager

  • Jan 1999 - Mar 2005

  I held a variety of roles whilst working for Kurt Geiger. My most senior role was as a Local Support Manager, where I was responsible for Business planning and forecasting, recruitment, training and development, planning promotions, store layout, display and merchandising on a continuous basis, stock and money control, administration and security, health & safety. Key Achievements: • Managing an Annual area turnover of £4.6 million across 10 locations. • The area included 2 free… Show more I held a variety of roles whilst working for Kurt Geiger. My most senior role was as a Local Support Manager, where I was responsible for Business planning and forecasting, recruitment, training and development, planning promotions, store layout, display and merchandising on a continuous basis, stock and money control, administration and security, health & safety. Key Achievements: • Managing an Annual area turnover of £4.6 million across 10 locations. • The area included 2 free standing stores in Brighton and Guildford and 8 concessions across House of Fraser and John Lewis. • Full accountability for the Profit and Loss in the area. Bonus related salary for achievement of Key Performance Indicators including sales budgets, staff cost control and stock administration. During my time with KG I also worked in Selfridges as Mens Floor Manager, Liberty as a concession manager, House of Fraser Oxford Street as the Ladies Department Manager. This involved working with several designer brands, Gucci, Prada, Salvatore Ferragamo, Churches, Barkers, alongside several young fashion brands such as DKNY, Red or Dead and many others. Show less I held a variety of roles whilst working for Kurt Geiger. My most senior role was as a Local Support Manager, where I was responsible for Business planning and forecasting, recruitment, training and development, planning promotions, store layout, display and merchandising on a continuous basis, stock and money control, administration and security, health & safety. Key Achievements: • Managing an Annual area turnover of £4.6 million across 10 locations. • The area included 2 free… Show more I held a variety of roles whilst working for Kurt Geiger. My most senior role was as a Local Support Manager, where I was responsible for Business planning and forecasting, recruitment, training and development, planning promotions, store layout, display and merchandising on a continuous basis, stock and money control, administration and security, health & safety. Key Achievements: • Managing an Annual area turnover of £4.6 million across 10 locations. • The area included 2 free standing stores in Brighton and Guildford and 8 concessions across House of Fraser and John Lewis. • Full accountability for the Profit and Loss in the area. Bonus related salary for achievement of Key Performance Indicators including sales budgets, staff cost control and stock administration. During my time with KG I also worked in Selfridges as Mens Floor Manager, Liberty as a concession manager, House of Fraser Oxford Street as the Ladies Department Manager. This involved working with several designer brands, Gucci, Prada, Salvatore Ferragamo, Churches, Barkers, alongside several young fashion brands such as DKNY, Red or Dead and many others. Show less