Senior Account Manager

• Jan 2023 - Present

Account Project Manager

• Feb 2022 - Jan 2023

Head Of Customer Service

• May 2020 - Jul 2021

o Supporting Resolver’s 4,000,000 users through multiple channels, reporting to the CEOo Owning client support across multiple bespoke platforms and our SaaS platform o Defining and delivering on SLAs for all aspects of Customer Supporto Acting as a point of escalation for consumer and client issueso Management of the Customer Support Team, defining and implementing objectives at company, team and individual levelso Working closely with clients, Product, QA and Developerso Regularly presenting to both the company and clients on a range of subjects Show less

Customer Support Team Lead

• Sep 2019 - May 2020

Founder and Managing Director

• Jun 2015 - Dec 2019

From; identifying a gap in the market, analysing and understanding the risk, securing funding, finding the best location, bringing in artists and carving out a niche in an oversaturated industry to creating a successful business that is still trading and growing - we created something very special. Over four and a half years the company grew from two of us, to ten artists and a six-figure annual turnover. ● Project managed the visual branding and marketing of the business: ○ Visual merchandising - shop window, signs, business cards, flyers, floor plan, front counter, merch, stickers, print advertising etc. ○ Online presence - website creation, email marketing, social media management etc. ○ Events - tattoo conventions, studio parties, flash days, fundraisers for the community ● Liaised with artists, scheduling, managing and helping them grow their freelance business. ● Put in place policies and procedures to secure artists and protect the business. ● Managed employees, negotiated hours, pay, bonus & holidays. ● Overseeing all finances, including bookkeeping and preparations for year-end. ● Relationship building with international artists to bring new guests into the studio every week. Show less

Freelance events manager and promotions

• 2010 - 2015

Project Manager

• Jun 2013 - Aug 2013

Accounts: o Just Eat o Body Shop o Jose Cuervo Accounts: o Just Eat o Body Shop o Jose Cuervo

Global Account Co-ordinator

• Jan 2012 - Sep 2012

Client - MARS Petcare Accounts - o Sheba o Whiskas o Pedigree o Ceasar Day to day I coordinated and supported all MARS petcare teams across the globe. Doing this I ensured all communications for the four brands, were on Brand and in line with our communication strategy. I put in place a new archive system for all our assets, so these could be located and utilised quickly by any market. The biggest project I worked on during my time at AMV was the production of the Eva Longoria Sheba advert, and the coordination of the distribution of all assets. For this, I worked very closely with Freud Communications. Show less

Account Manager

• Feb 2012 - Jun 2012

Print and TV Account Manager on the Sheba Image Library. Collaborated with Freud Communications to organise the International Press Day with Eva Longoria and the announcement of the partnership. Print and TV Account Manager on the Sheba Image Library. Collaborated with Freud Communications to organise the International Press Day with Eva Longoria and the announcement of the partnership.

Account Manager

• Jan 2011 - Dec 2011

Clients: o Land Rover o Range Rover o Jaguar o Hilton o HP o Accenture Management of the production of 6 Land Rover and Range Rover Brochures in 36 language markets per year. In addition to this I was in charge of; overseeing the creation of POS, Posters and in house promotional material. Clients: o Land Rover o Range Rover o Jaguar o Hilton o HP o Accenture Management of the production of 6 Land Rover and Range Rover Brochures in 36 language markets per year. In addition to this I was in charge of; overseeing the creation of POS, Posters and in house promotional material.

Receptionist

• Oct 2010 - Jan 2011

Production Assistant

• Aug 2010 - Sep 2010

Production Assistant to Anthony Borkett at Albion London. Clients: BE Broadband, Jose Cuervo, Epson and Coors Light Production Assistant to Anthony Borkett at Albion London. Clients: BE Broadband, Jose Cuervo, Epson and Coors Light

Editorial Assistant

• Oct 2009 - Apr 2010

As Editorial Assistant to Perry Curties, I assisted with the: o Office management o Managing subscriptions and sending out magazines o Managing the online store and overseeing inventory o Production planning o Shoot assistant As Editorial Assistant to Perry Curties, I assisted with the: o Office management o Managing subscriptions and sending out magazines o Managing the online store and overseeing inventory o Production planning o Shoot assistant