Experience

Mindray Animal Medical

• China
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Clinical Applications Specialist

  • Oct 2022 - Present



VCA Animal Hospitals

• United States
• Veterinary Services
• 700 & Above Employee

• Hospital Manager

  • May 2020 - Jun 2022

  Successful leader with experience in interpersonal and organizational skills to achieve goals of delivering excellent patient care and customer service to both clients and patients. Personnel management, financial management and business development. Strong financial and operational acumen. Mentoring staff and overseeing business operations and maintenance of the facility; ensuring the business growth and profitability of the practice; and supporting the hospital’s mission of delivering high quality patient care and exceptional client service. Direct and develop the veterinary, technical and administrative staff towards the goal of quality patient care and excellent client service; assist in the formulation of objectives and policies to ensure efficient and profitable hospital operations.



SOMNI Scientific

• Clinical Education and Medical Equipment Specialist

  • Jan 2017 - Jun 2022

  Customer Service and Medical Account Management Developing Bills of Materials (BOM), Process and Work Flow Instructions, Technical Writing, Standard Operating Procedures (SOP) Vendor and Inventory management Marketing Material Development Tradeshow Event Management Accounts Payable/Receivable Quality and Regulatory Systems and Compliance Scheduling and Management of Service and Repair Calls Generating Leads for Sales and Service Clinical/Technical Support and Call Center Management Development and Presentation of Continuing Education Programs



Marshfield Clinic Health System

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Laboratory Managment / Laboratory Technician

  • Feb 2018 - May 2020

  Laboratory Management February 2018 – May 2020 Marshfield Clinic/Laboratories Collaborate with a team of laboratory/medical professionals Operate and maintain laboratory instruments and analyzers, inventory control, work process/flow Receive and process critical medical samples for routine and emergency assays. Use clinical expertise to review and accurately report data to customers in timely fashion. Review, compose and revise laboratory procedures as process improvement Maintain strict standards in accordance to Veterinary Laboratory Association Quality Assurance Program (VLA-QAP™)



Blue Pearl Veterinary Partners (formerly Affiliated Emergency Veterinary Services)

• Eden Prairie, Minnesota

• Certified Veterinary Technician

  • Sep 2004 - Sep 2019

  Provide specialized nursing including IV catheters, blood draws, transfusion medicine, cystocentesis, central line placement, wound care, fluid therapy and CRI’s, toxicology treatments, oxygen/respiratory therapy, and infection control Assistance in endoscopy and ultrasound procedures; including set-up and equipment care Special interest and high level proficiency in laboratory work including parasitology, urinalysis, hematology, microbiology, and fluid/tissue analysis Continuing education services and presentations provided to Affiliated Emergency Veterinary Services (AEVS) and surrounding Metropolitan Veterinary Facilities



Smiths Medical

• United States
• Medical Equipment Manufacturing
• 500 - 600 Employee

• Associate Global Channel/Product Manager, Clinical Services Manager (Animal Health)

  • May 2015 - Aug 2016

• Manager of Veterinary Clinical Services

  • Aug 2013 - Aug 2016

  Subject Matter Expert (SME) for internal and external stakeholders regarding Smiths Medical product lines used in the veterinary market Global sales & marketing liaison with distribution, complaints, RAQA, purchasing, supply and manufacturing. Management of product line containing 3,000+ SKUs Provide clinical/technical expertise and product knowledge to sales & marketing and R&D teams to enhance products, drive demand and accelerate the sales process for Smiths Medical products.Support internal investigations, monitor trends, initiate escalations and determine level of patient safety that may result in FSCASchedule and monitor daily work activities and overall business flow within the Clinical Support group and Call Center. Handle personnel issues and communicate department policies and practicesProvide high level business support to domestic and international distribution partners and managersSchedule and coordinate resources for field requests and product training; including national and local wet labs, tradeshows, distributor/sales meetings, continuing education and training programs Develop and organize training manuals, multimedia visual aids, and other educational materialsOffer high level product training on anesthetic equipment, ventilators, patient monitoring, temperature management, fluid therapy and critical care disposable products Collaborate with technical writers to create Customer Information Bulletins, product manuals and catalog revisions. Provide necessary information pertaining to product IFUs, QRGs, manual revisions and current SKUs. Identify, compile and lead continuous improvement projects within the business units that result in an overall improved customer experienceCompliance and knowledge of operations to all applicable laws, regulations/standards, good business practices;including but not limited to FDA, Quality Systems Regulations, ISO 13485, ISO 14001, cGMP, and cGLP

• Veterinary Clinical Support

  • Feb 2010 - Aug 2016

  Provide high level clinical and technical support to domestic and international customers, sales representatives, distributors and corporate personnel concerning the use and application of Smiths Medical Veterinary Division products (SurgiVet®)Provide clinical expertise pertaining to product complaints and work closely with Complaints Group and Quality Assurance Engineer to log and resolve investigationsProvide clinical and technical input during label review of marketing material, product labeling and training programsCoordinate and present in house training programs as requested by sales and marketing.Compliance of operations to all applicable laws, regulations and standards, good business practices; including but not limited to FDA, Quality Systems Regulations, ISO 13485, ISO 14001, government occupational health and environmental regulations and statutes



Argosy University

• Higher Education
• 700 & Above Employee

• Veterinary Technology Instructor

  • Sep 2003 - Jan 2009

  Instruction of Veterinary Technology courses with a special interest in hematology, microbiology and emergency/critical care Maintenance of laboratory equipment and quality control measures Updating and development of veterinary curriculum Management of work study/laboratory assistants Specified record keeping regulations required by the Institutional Animal Care and Use Committee (IACUC) Instruction of Veterinary Technology courses with a special interest in hematology, microbiology and emergency/critical care Maintenance of laboratory equipment and quality control measures Updating and development of veterinary curriculum Management of work study/laboratory assistants Specified record keeping regulations required by the Institutional Animal Care and Use Committee (IACUC)



South Metro Animal Emergency Services

• Apple Valley

• Certified Veterinary Technician

  • Jun 2000 - Sep 2004