Experience

Jaramogi Oginga Odinga Teaching and Referral Hospital

• Management Intern



Kisumu County Referral Hospital

• Clinic Coordinator

  • May 2023 - Jul 2023

  Kisumu County, Kenya Overseeing the administrative needs of the CSAT clinic. Supervising the weekly activities of the clinic. Communicating with the psychologists and counselors and ensuring the clinic offers the highest level of patient care.



Techno Brain BPO / (ITES) Limited

• Customer Service Representative

  • Oct 2022 - Apr 2023

  Nairobi County, Kenya Our primary role was interacting with consumers to address their concerns, answer their questions and assist them with their needs. We would keep track of assigned accounts to identify their debts. Planning course of action to recover outstanding payments. Negotiate payoff deadlines and payment plans. Build trust with debtors and comply with requirements when legal action is unavoidable. We also had a Voice and Accent traiing so i developed a non regional accent as we were working with… Show more Our primary role was interacting with consumers to address their concerns, answer their questions and assist them with their needs. We would keep track of assigned accounts to identify their debts. Planning course of action to recover outstanding payments. Negotiate payoff deadlines and payment plans. Build trust with debtors and comply with requirements when legal action is unavoidable. We also had a Voice and Accent traiing so i developed a non regional accent as we were working with international clients. Show less