Experience

Nalla

• United Kingdom
• Design Services
• 1 - 100 Employee

• Account Executive

  • Jul 2022 - Present



Goodlord

• United Kingdom
• Real Estate
• 100 - 200 Employee

• Referencing Executive

  • May 2022 - Jul 2022

  - Working through ID, Income, Residential, and Credit documents - Placing outbound calls to employers & landlords to obtain references - Placing outbound calls to prospective tenants/ guarantors & agents to support the referencing application - Working through ID, Income, Residential, and Credit documents - Placing outbound calls to employers & landlords to obtain references - Placing outbound calls to prospective tenants/ guarantors & agents to support the referencing application



Biborg

• France
• Marketing Services
• 1 - 100 Employee

• Junior Account Manager

  • Aug 2021 - Jan 2022

  - Build and strengthen client relationships to achieve long-term partnerships - Identifies opportunities to grow business with existing clients - Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met - Stay on top of accounts, making sure they’re receiving services that are within their budget and meeting their needs in a timely fashion - Manage projects using Zoho within client relationships, working to carry out client goals while meeting company goals



YOOX NET-A-PORTER

• United Kingdom
• Technology, Information and Internet
• 700 & Above Employee

• Sales and Customer Care Consultant

  • Jan 2020 - Jul 2021

  - First point of contact to resolve customer issues and complaints across multiple channels in a timely manner - Achieving and consistently exceeding KPI’s including sales, quality and productivity targets - Assist customers with enquiries such as orders, product queries, returns and more - Case management using Salesforce - Liaising with colleagues across different departments such as shipping and finance to further assist with customer queries - First point of contact to resolve customer issues and complaints across multiple channels in a timely manner - Achieving and consistently exceeding KPI’s including sales, quality and productivity targets - Assist customers with enquiries such as orders, product queries, returns and more - Case management using Salesforce - Liaising with colleagues across different departments such as shipping and finance to further assist with customer queries



Firecracker

• London, England, United Kingdom

• Team Member

  • Apr 2015 - Jan 2020

  - Provided exceptional service in a fast-paced environment - Trained and mentored new waiting staff - Managed social media accounts such as Instagram and Facebook, creating visual content - Website design and editing using WordPress, utilising HTML and publishing advertisements - Taking provisional bookings and obtaining confirmation, organising and planning events for clients - Managing budgets of both inventory and events - Provided exceptional service in a fast-paced environment - Trained and mentored new waiting staff - Managed social media accounts such as Instagram and Facebook, creating visual content - Website design and editing using WordPress, utilising HTML and publishing advertisements - Taking provisional bookings and obtaining confirmation, organising and planning events for clients - Managing budgets of both inventory and events



Caramel London

• United Kingdom
• Retail Apparel and Fashion
• 1 - 100 Employee

• Sales Associate

  • Dec 2017 - Aug 2018

  - Meeting personal and store KPI’s - Assisting customers with enquiries - Effectively communicating with partner stores to allow stock relocating and obtaining products for clients - Meeting personal and store KPI’s - Assisting customers with enquiries - Effectively communicating with partner stores to allow stock relocating and obtaining products for clients



Clarks

• United Kingdom
• Retail
• 700 & Above Employee

• Sales Team Member

  • Dec 2013 - Sep 2014