Chief Digital Officer

• Dec 2021 - Present

VP International Transformation - COO Office

• Apr 2016 - Jul 2020

Responsible for supporting the International COO in designing and delivering a best practice operating model for Equifax’s International business, overseeing all large transformation programmes, driving and standardizing business performance levels and supporting countries in alignment and optimization. • Design and oversight of a new customer-centric target operating model focused on improved CX, customer retention and revenue growth • Talent and capability enhancement for 1000… Show more Responsible for supporting the International COO in designing and delivering a best practice operating model for Equifax’s International business, overseeing all large transformation programmes, driving and standardizing business performance levels and supporting countries in alignment and optimization. • Design and oversight of a new customer-centric target operating model focused on improved CX, customer retention and revenue growth • Talent and capability enhancement for 1000 staff, through design and implementation of a skills & career framework • Drive the use of AI and RPA to support both CX and operational effectiveness, delivering $10m LEAN savings in 2018 • Successful delivery of a significant (25%) cost efficiency programme for a single business unit • Design of key service KPIs and operational metric dashboard across 14 countries • Customer & User Experience and operational readiness design for all new global products • Promoting communication between colleagues and cross-border collaboration through relationship building and networking • Drive and support countries to achieve best practice through assessment, gap analysis, planning and governance Show less Responsible for supporting the International COO in designing and delivering a best practice operating model for Equifax’s International business, overseeing all large transformation programmes, driving and standardizing business performance levels and supporting countries in alignment and optimization. • Design and oversight of a new customer-centric target operating model focused on improved CX, customer retention and revenue growth • Talent and capability enhancement for 1000… Show more Responsible for supporting the International COO in designing and delivering a best practice operating model for Equifax’s International business, overseeing all large transformation programmes, driving and standardizing business performance levels and supporting countries in alignment and optimization. • Design and oversight of a new customer-centric target operating model focused on improved CX, customer retention and revenue growth • Talent and capability enhancement for 1000 staff, through design and implementation of a skills & career framework • Drive the use of AI and RPA to support both CX and operational effectiveness, delivering $10m LEAN savings in 2018 • Successful delivery of a significant (25%) cost efficiency programme for a single business unit • Design of key service KPIs and operational metric dashboard across 14 countries • Customer & User Experience and operational readiness design for all new global products • Promoting communication between colleagues and cross-border collaboration through relationship building and networking • Drive and support countries to achieve best practice through assessment, gap analysis, planning and governance Show less

Director of International Operations

• Oct 2014 - Apr 2016

Director of TDX Operations in all countries. Responsibilities: - Client fulfilment / project delivery - Client service management / customer services - Operational data management and transactions - Process management and improvement - Building / Office management - Operational excellence and transformation

Business Programme Office Director

• Jul 2014 - Oct 2014

BPMO Director role responsible for: - Planning & delivery of TDX’s strategic plan - Governing the investment decisioning and prioritisation process - Project portfolio governance & reporting - Defining and governing project standards globally (tools, roles, recruitment, processes) - Leading large scale project / programme scoping workshops - Leading deep-dives into off-track projects

Programme Director - Global Risk COO

• Feb 2014 - May 2014

Programme Director for the transformation of the Group Risk COO function. Responsibilities: - Business case design - Operating model design - Set up and run an effective PMO - Programme planning & management - Programme delivery - Team leadership - Design and delivery of effective MI - Drive large cost efficiencies through process improvement & operating model design - Management of multiple business streams - £5m programme budget Programme Director for the transformation of the Group Risk COO function. Responsibilities: - Business case design - Operating model design - Set up and run an effective PMO - Programme planning & management - Programme delivery - Team leadership - Design and delivery of effective MI - Drive large cost efficiencies through process improvement & operating model design - Management of multiple business streams - £5m programme budget

Head of Business Operations Management - Group IT COO

• May 2011 - Jan 2013

Led the re-design of the Global IT Business Support function for Lloyds Banking Group including: - Designed and delivered a new TOM, associated implementation plan and £2m cost efficiencies - Re-designed/delivered a new MI suite, including offshore production - Designed and implemented efficiency improvements (using LEAN) for key operational processes. Led the re-design of the Global IT Business Support function for Lloyds Banking Group including: - Designed and delivered a new TOM, associated implementation plan and £2m cost efficiencies - Re-designed/delivered a new MI suite, including offshore production - Designed and implemented efficiency improvements (using LEAN) for key operational processes.

Chief Operating Officer, Barclays Internal Audit

• Sep 2009 - Apr 2011

Global responsibility for all operational activities across Barclays Internal Audit function including: Management Information, Communications, Learning & Development, Risk & Compliance, Financial Management.

Head of Operational Planning, Global Retail & Commercial Bank IT

• Apr 2007 - Aug 2009

Programme management for the delivery of the 3 year Medium Term Plan and operational management of the quarterly financial planning process.