Senior Association Coordinator

• Sep 2022 - Present

Association Coordinator

• Jul 2021 - Present

Team Assistant

• Sep 2019 - Jun 2020

• Responded to inbound calls and presented information on available services • Collected, assessed and inputted client data and referrals into electronic forms • Actively listened and linked clients to community resources, resolving customer concerns • Directed calls where appropriate and conducted follow-up through outbound calls • Responded to inbound calls and presented information on available services • Collected, assessed and inputted client data and referrals into electronic forms • Actively listened and linked clients to community resources, resolving customer concerns • Directed calls where appropriate and conducted follow-up through outbound calls

Claims Assistant

• May 2019 - Aug 2019

• Supported claim adjusters, processed documents and assigned workflow • Entered, updated and maintained high volume of client data into industry specific software (SmartSimple, HCAI, AssistPlus etc.) • Operated switchboard, answered high volume of telephone inquiries and referred callers to appropriate individuals • Supported claim adjusters, processed documents and assigned workflow • Entered, updated and maintained high volume of client data into industry specific software (SmartSimple, HCAI, AssistPlus etc.) • Operated switchboard, answered high volume of telephone inquiries and referred callers to appropriate individuals

Claims Administrator

• May 2018 - Oct 2018

• Managed high volume of paperwork and administrative tasks to resolve claim issues accurately and according to guidelines • Reviewed documents and determined eligibility, recognized the potential of possible fraudulent claims • Sorted, scanned and filed forms and incoming mail • Provided on-going customer support, dealer and agent inquiries • Entered and organized information into computer databases • Managed high volume of paperwork and administrative tasks to resolve claim issues accurately and according to guidelines • Reviewed documents and determined eligibility, recognized the potential of possible fraudulent claims • Sorted, scanned and filed forms and incoming mail • Provided on-going customer support, dealer and agent inquiries • Entered and organized information into computer databases

Barista, Cashier, Hostess

• May 2015 - Dec 2016

• Recommended, promoted and taught new board games to customers as a critical thinker with strong communication skills • Provided beverages and food products by carefully adhering to recipe and presentation standards • Performed cash handling and registers daily to authorize returns and auditing receipts in an accurate and consistent manner • Audit receipts in an accurate and consistent manner • Adapted well to changing customer requirements and work environment • Recommended, promoted and taught new board games to customers as a critical thinker with strong communication skills • Provided beverages and food products by carefully adhering to recipe and presentation standards • Performed cash handling and registers daily to authorize returns and auditing receipts in an accurate and consistent manner • Audit receipts in an accurate and consistent manner • Adapted well to changing customer requirements and work environment

Assistant

• Jul 2013 - Aug 2013

• Superior problem solving and communication skills by providing care to children, adapted to children’s needs accordingly • Proven ability to ensure children are safe with in-depth knowledge of arranging indoor and outdoor plays • Developed strong leadership and self-discipline by guiding a group of children in developing potential skills • Superior problem solving and communication skills by providing care to children, adapted to children’s needs accordingly • Proven ability to ensure children are safe with in-depth knowledge of arranging indoor and outdoor plays • Developed strong leadership and self-discipline by guiding a group of children in developing potential skills