Experience

ads creative solutions

• United Kingdom
• Advertising Services
• 1 - 100 Employee

• Operations Director

  • Jan 2016 - Present

  Since joining ads as joint owner, I have taken on the role of Operations Director and my main focus has been on making a real difference by:- Ensuring ads has the best processes in place to benefit the services we provide to our clients.- Developing new business propositions inline with the companies strategies and objectives.- Maintain and monitor financial targets.- Recruitment, staff training and development.- Project management.With 20 years experience in Event Management, I've added a new proposition to the business:- Venue sourcing and negotiation.- Project management.- Event planning.- Managing event/AV supplier relationships.- On-site event management.- Consultancy.



Sesame Bankhall Group

• United Kingdom
• Financial Services
• 100 - 200 Employee

• Events Manager

  • Jul 2002 - Dec 2015

  As the SBG Events Manager I was responsible for a large number of events, ranging from training, corporate hospitality and non-business events (i.e. golf days/on & off-road driving experiences). I had excellent relationships with SBG Senior Management team and key decision makers, along with leading individuals at top Financial Services companies, Investment Houses and Mortgage Lenders, who see the SBG events programme as a leading training programme and provides financial sponsorship.Responsibilities- Management for a team of up to 6.- Setting & presenting annual events programme with approval from SBG Executive.- Project management of up to 250 events per annum – a mixture of face to face events and streamed live via the internet.- Responsible for annual budget of up to £1.5m – setting annual forecasts.- Management of company annual conferences for up to 1000 attendees, dealing with CEO’s from leading Financial Services and Mortgage Lending companies and well-known celebrities.- Due diligence and tender processes for appointing external agencies, with legal contracts in place to manage relationships.- Participation in company confidential projects – part of the company restructures.- Appointed SBG Risk Owner.- Set departmental business and individual objectives.



Misys

• United Kingdom
• Financial Services
• 700 & Above Employee

• Contact Centre & Commissions Manager

  • Mar 1991 - Jul 2002

  Previous company Countrywide IFA Services was acquired by Misys IFA Services and following the restructure I was promoted to Contact Centre & Commissions Manager.Responsibilities- Management for a team of 70+ staff, with 6 team leaders for individual teams.- Create a first line team for receiving all incoming calls for the whole business (600+ employees).- Installed back office team for dealing with any 2nd line calls.- Created service level agreements which were communicated to our customers, with results monitored and shared on a regular basis.- Processed all commission payments, amounting to over £500k per week, these payments needed to be paid to our Customers accurately and within the agreed timescales.- Deal with any complaints received within the business.- Implemented a full training programme for – new employees, employees wanting to develop and team leader training.- Manage workload and where necessary allowed for overtime to be worked.- Monthly participation in company Senior Management Meetings and Board MeetingsMisys IFA Services became Sesame Bankhall Group following a takeover. My role has remained the same throughout.



Countrywide IFA

• United Kingdom
• Financial Services

• Broker Liaison Team Leader

  • 1991 - 1995

  New company set-up – I was approached by Countrywide IFA Services while working at Commercial General Union following my involvement in the creation of the company project team.Responsibilities- Plan and implement a team – creation of job descriptions, interview process, benchmarking salaries.- Presentations to new customers, explaining our processes.- Regular visit Financial Services Company offices to explain the process and create joined-up working and build relationships.- Participation in regular monthly company board meetings.