Experience

Citizens Disability

• United States
• Consumer Services
• 100 - 200 Employee

• CS Legal and Hearing Operations Manager

  • Mar 2022 - Present

• Client Services Associate Manager

  • Apr 2015 - Present

  Created and implemented training program for supervisors Improved and implemented training program for new hires Handle escalated calls from clients Work with clients to gather information and resolve issues with current disability casesSpeak with Social Security to resolve issues with current disability casesCoach, supervise, and motivate teamPerform duties of a Client Service SpecialistTrain new Client Service SpecialistsAssist manager with hiring, various daily operational tasks, and special projects Show less



TJ Maxx

• Somerville

• Jewelry Sales Associate

  • Sep 2013 - Mar 2016

  Arrange display case and put out new merchandise Managed register operations Work the register Arrange display case and put out new merchandise Managed register operations Work the register



Bankers Life

• United States
• Insurance
• 700 & Above Employee

• Agent

  • Aug 2012 - Mar 2015

  Assisted with retirement planning for seniors Responsible for calling prospective customers to set up appointments Made presentations to potential clients over company specifics and products including: Life Insurance, Medicare Supplements, Critical Illness plans, Annuities, and Long-Term Care Insurance Assisted with retirement planning for seniors Responsible for calling prospective customers to set up appointments Made presentations to potential clients over company specifics and products including: Life Insurance, Medicare Supplements, Critical Illness plans, Annuities, and Long-Term Care Insurance



Committee for Children, Families, and Persons with Disability

• 24 Beacon St. Boston, MA

• Intern at Rep. Kay Khan's Office

  • Jan 2012 - May 2012

  I worked on support letters, responding to constituents’ letters, and talking points. I worked on support letters, responding to constituents’ letters, and talking points.



Dunkin Donuts

• Food and Beverage Services
• 700 & Above Employee

• Counter-person

  • Jan 2011 - Aug 2011

  Offered fast and friendly service to customers Offered fast and friendly service to customers



Lasell Village

• Waitress

  • Nov 2008 - Sep 2010

  Served meals to retired elderly residents Served meals to retired elderly residents