Experience

Coronado Healthcare Center
• United States
• Hospitals and Health Care
• 1 - 100 Employee
• Social Services Assistant

  • Jun 2022 - Present

Banner Health
• United States
• Hospitals and Health Care
• 700 & Above Employee
• Prior Authorization Representative

  • Jan 2019 - Present


Mayo Clinic

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Care Management Assistant

  • May 2014 - Present

  Work closely with Social Workers and Nurse Case Managers to ensure services are in place in the discharge planning of patients prior to their hospital discharge. Meet with patients to meet Medicare guidelines. Work closely with Vendors to ensure appropriate and timely follow-up with patients is in place. Work closely with Social Workers and Nurse Case Managers to ensure services are in place in the discharge planning of patients prior to their hospital discharge. Meet with patients to meet Medicare guidelines. Work closely with Vendors to ensure appropriate and timely follow-up with patients is in place.



United Healthcare

• Hospitals and Health Care
• 1 - 100 Employee

• Billing Service Representative

  • May 2013 - May 2014

  Answer high volume of inbound calls from military families regarding their medical coverage and premium status. Process reinstatements. Meet 100% quality assurance measures as well as meeting Adherence requirements Answer high volume of inbound calls from military families regarding their medical coverage and premium status. Process reinstatements. Meet 100% quality assurance measures as well as meeting Adherence requirements



Calvo Naturopathic Healthcare

• Medical Assistant

  • Jul 2010 - May 2013

  Vital signs, injections. Completed blood draws and prepared for lab pickup. Prepared specialty tests to submit to third party labs. Patient education regarding lab results and Dr. recommendations. Worked closely with lab representatives and other resources. Scanned lab results and patient information in patient charts. Process referral requests. Submitted billing requests for payment. Scheduled patients. Ordered supplies as needed for lab processing. Autoclaved as needed. Assisted Dr. with in office minor surgeries as needed. Show less



Child Care Administration

• United States

• State of Arizona

  • Sep 1997 - May 2008

  Participate in overseeing allocation of $84 Million yearly to assist and provide customers with quality, seamless service in paying for child care services. Serve as a key member as lead of Statewide Supervisor group which would identify, analyze, plan, develop and implement program processes; as well as collect, compile and interpret data for agency use. Recruit, train, conduct performance appraisals and disciplinary actions to ensure and achieve objective for the agency. Conduct accurate and timely Quality Assurance case reads as well as comprehensive needs assessments by identifying needed services and confer with customers and providers; establish and monitor case plan progress. Collaborate with inter-agencies and outside partners to ensure prompt, accurate and seamless customer service is provided. I have also obtained additional job titles and duties which provided me with more experience while employed with the State of Arizona such as aSecretary, Case Manager, Quality Support Specialist/Trainer, and Management Analyst I. Show less