Experience

Australian Motoring Services

• Australia
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• GM Data & Insights

  • Jun 2018 - Present



N/A

• Took a sabbatical to travel

  • Jul 2017 - Jun 2018

  After 10 years of working in the finance industry I took a sabbatical to travel. After 10 years of working in the finance industry I took a sabbatical to travel.



NAB

• Australia
• Banking
• 700 & Above Employee

• Head of Analytics & Planning (Unsecured Lending, Portfolio Insights)

  • May 2015 - Jul 2017

  Leading a team to provide meaningful analytics on the state of the business and its drivers. Analysing the product life cycle of credit cards and personal loans (acquisition, onboarding, usage and retention) to develop insights to assist Product Development, Marketing, Payments and Customer Experience. Responsible for producing strategic plans and investment cases.Tableau | SAS | SQL | Excel | Business Intelligence | Customer Insights | Leadership

• Analytics Manager - Unsecured Lending

  • Jun 2014 - May 2015

• Senior Portfolio Analyst (Credit Cards)

  • Jul 2012 - Jun 2014

• Senior Fraud Analyst

  • Jun 2010 - Jul 2012

  Ensuring that the card fraud strategies and systems are minimising fraud loss whilst maintaining a high level of customer service. Responsibilities included:• Managing the performance of fraud detection systems and processes• Developing, testing, implementing and monitoring of card fraud strategies, primarily using SAS, SQL and PRM• Manipulating large volumes of data for both the credit and debit card portfolios to identify new strategies.• Development, testing and implementing appropriate fraud related management information.



first direct

• United Kingdom
• Banking
• 700 & Above Employee

• Fraud Analyst

  • Aug 2007 - Jun 2010

  Analytics (SAS/SQL); Transactional fraud (debit and credit); Card Fraud Strategy development; Card Fraud MI reporting; Falcon and SAS-FM systems Analytics (SAS/SQL); Transactional fraud (debit and credit); Card Fraud Strategy development; Card Fraud MI reporting; Falcon and SAS-FM systems