Experience

Xynomix

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Director of Client Services

  • Nov 2022 - Present

• Client Services Manager

  • Feb 2020 - Present


Currently Seeking New Role
• Research Services
• 700 & Above Employee
• Currently seeking new permanent or contract role as Project Manager within the East Midlands

  • Aug 2019 - Feb 2020


DXC Technology

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Programme Manager

  • Jun 2018 - Jul 2019

• Account Business Manager (Rolls-Royce plc Account)

  • Jan 2014 - Jun 2018

  I am fully accountable for 3 global contracts covering Service Management, Procurement, Financial Management, Contract & Commercial Management and Client Invoicing to set financial targets and business goals. I provide direct customer interface ensuring our service meets and exceeds all aspects of the contractual agreements; client reviews, key metric updates etc. working closely with key internal partners and stakeholders and support teams resolving any disputes, managing incidents and mitigating negative impact on cash flow as well as governance and control for all 3rd party spend.Key Achievements:Created (and manages) cost-effective off-shore teams in India and Eastern Europe.Implemented global rollout of Exostar (client tool) for Service Request Management, providing end-to-end RFQ to invoice process significantly reducing the turn around time.Led external, global invoicing audit, resulting in no financial impact to DXC.Achieved a huge improvement on cashflow resulting in little or no debt.



Hewlett Packard Enterprise Services UK Ltd

• Billing & Consumption Manager (Rolls-Royce plc Account)

  • Jul 2012 - Dec 2013

  I was selected for new role managing Master Service Agreeemtns, overseeing 6 countries (incl UK, US and India) leading a billing team of 10 delivering optimal invoicing accuracy/timing service, being the primary and single direct point of client interface for all financial queries or disputes and Credit & Collections.Key Achievements:Instigated and completed 2 large start-up contracts.Introduced standardised best practise processes and tools globally, complying with all governance regulations and corporate policies, reducing team staffing costs by 40%.

• Financial Analyst (Royal Mail Group)

  • Dec 2009 - Jun 2012

  Responsible for P&L, I supported Account Executive, Client Delivery Executive and Corporate Finance, ensuring accurate forecasting/month-end reporting to the Board making any necessary financial adjustments.Key Achievement:Ensured a seamless migration for quote-to-cash onto a new SAP system; delivered on time and to budget.

• Finance Analyst (Thorntons)

  • Aug 2005 - Dec 2009

  I supported Account Executive, Client Delivery Executive and Corporate Finance holding full responsibility for P&L providing accurate forecasting and reporting.

• Release Manager (Rolls-Royce plc Account)

  • May 2004 - Aug 2005

  Responsible for the control of all system changes to the ERP system. Changes were executed to plan and within budget.


Hewlett Packard Enterprise
• United States
• IT Services and IT Consulting
• 700 & Above Employee
• SAP Consultant

  • Oct 2000 - Jun 2002