Sally Gorton
Recruitment Administrator at A for Appointments Limited- Claim this Profile
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Bio
Mandy Rhodes
Sally has proved to be an asset to the IT Service Management team, despite not having an IT background; she has been able to quickly adapt to the ITIL ways of working and has an attitude to learning and development that exceeds her years. Sally has been involved in Incident, Problem, Change, Release and Configuration Management within her time at SIG and is easily able to transfer skills from previous roles to fulfil requirements. Sally is career driven and her attention to detail is admirable, she aims high and delivers against those aims. She is able to turn her hand to many different roles with ease, learning well on the job and picking up new skills frequently, allowing for a very effective work rate. I would have no hesitation in employing Sally again in the future; she would be valuable addition to any company.
Rebecca Morton
Sally and I work together as part of the IT Service Management Team and upon her joining I immediately valued her ability to learn and understand in depth ITIL processes within an extremely short period of time in order to assist with the multiple functions of the team. Sally's holistic approach to overcoming challenges and seeking improvements meant we were able to resolve issues quickly, whilst also applying a number of service improvements to the processes used on a daily basis to encourage a much leaner approach. Sally is a hard working and valued member of our team; her people skills/ ability to build long term relationships with other team members and external stakeholders has helped to underpin a successful team where working together assisted the team to win the IT Service Management Team of the Year Awards 2016. The contributions Sally brings to the team, both professionally and personally will certainly be missed by all, most definitely by myself!
Mandy Rhodes
Sally has proved to be an asset to the IT Service Management team, despite not having an IT background; she has been able to quickly adapt to the ITIL ways of working and has an attitude to learning and development that exceeds her years. Sally has been involved in Incident, Problem, Change, Release and Configuration Management within her time at SIG and is easily able to transfer skills from previous roles to fulfil requirements. Sally is career driven and her attention to detail is admirable, she aims high and delivers against those aims. She is able to turn her hand to many different roles with ease, learning well on the job and picking up new skills frequently, allowing for a very effective work rate. I would have no hesitation in employing Sally again in the future; she would be valuable addition to any company.
Rebecca Morton
Sally and I work together as part of the IT Service Management Team and upon her joining I immediately valued her ability to learn and understand in depth ITIL processes within an extremely short period of time in order to assist with the multiple functions of the team. Sally's holistic approach to overcoming challenges and seeking improvements meant we were able to resolve issues quickly, whilst also applying a number of service improvements to the processes used on a daily basis to encourage a much leaner approach. Sally is a hard working and valued member of our team; her people skills/ ability to build long term relationships with other team members and external stakeholders has helped to underpin a successful team where working together assisted the team to win the IT Service Management Team of the Year Awards 2016. The contributions Sally brings to the team, both professionally and personally will certainly be missed by all, most definitely by myself!
Mandy Rhodes
Sally has proved to be an asset to the IT Service Management team, despite not having an IT background; she has been able to quickly adapt to the ITIL ways of working and has an attitude to learning and development that exceeds her years. Sally has been involved in Incident, Problem, Change, Release and Configuration Management within her time at SIG and is easily able to transfer skills from previous roles to fulfil requirements. Sally is career driven and her attention to detail is admirable, she aims high and delivers against those aims. She is able to turn her hand to many different roles with ease, learning well on the job and picking up new skills frequently, allowing for a very effective work rate. I would have no hesitation in employing Sally again in the future; she would be valuable addition to any company.
Rebecca Morton
Sally and I work together as part of the IT Service Management Team and upon her joining I immediately valued her ability to learn and understand in depth ITIL processes within an extremely short period of time in order to assist with the multiple functions of the team. Sally's holistic approach to overcoming challenges and seeking improvements meant we were able to resolve issues quickly, whilst also applying a number of service improvements to the processes used on a daily basis to encourage a much leaner approach. Sally is a hard working and valued member of our team; her people skills/ ability to build long term relationships with other team members and external stakeholders has helped to underpin a successful team where working together assisted the team to win the IT Service Management Team of the Year Awards 2016. The contributions Sally brings to the team, both professionally and personally will certainly be missed by all, most definitely by myself!
Mandy Rhodes
Sally has proved to be an asset to the IT Service Management team, despite not having an IT background; she has been able to quickly adapt to the ITIL ways of working and has an attitude to learning and development that exceeds her years. Sally has been involved in Incident, Problem, Change, Release and Configuration Management within her time at SIG and is easily able to transfer skills from previous roles to fulfil requirements. Sally is career driven and her attention to detail is admirable, she aims high and delivers against those aims. She is able to turn her hand to many different roles with ease, learning well on the job and picking up new skills frequently, allowing for a very effective work rate. I would have no hesitation in employing Sally again in the future; she would be valuable addition to any company.
Rebecca Morton
Sally and I work together as part of the IT Service Management Team and upon her joining I immediately valued her ability to learn and understand in depth ITIL processes within an extremely short period of time in order to assist with the multiple functions of the team. Sally's holistic approach to overcoming challenges and seeking improvements meant we were able to resolve issues quickly, whilst also applying a number of service improvements to the processes used on a daily basis to encourage a much leaner approach. Sally is a hard working and valued member of our team; her people skills/ ability to build long term relationships with other team members and external stakeholders has helped to underpin a successful team where working together assisted the team to win the IT Service Management Team of the Year Awards 2016. The contributions Sally brings to the team, both professionally and personally will certainly be missed by all, most definitely by myself!
Experience
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A for Appointments Limited
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United Kingdom
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Staffing and Recruiting
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1 - 100 Employee
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Recruitment Administrator
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Feb 2022 - Present
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Black Maps
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United Kingdom
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Technology, Information and Internet
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Bespoke Retail Event Packages
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Jun 2016 - Present
Freelance design and marketing focusing on bespoke interior design, graphic design, make up and social media. Responsible for planning and implementing custom design packages for local businesses to encourage sales growth and brand development during seasonal periods, including Christmas, Halloween and Valentines Day. Responsibilities: • Overseeing the development of promotional concepts. • Project managing bespoke packages, from conceptualisation to finished product. • Ensuring the client’s requirements are met and exceeded through creative problem solving. • Presenting additional business development opportunities by encouraging the use of supportive social media campaigns. • Solely responsible for sourcing materials, presenting to clients and financial management and invoicing. Show less
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Office Angels
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United Kingdom
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Staffing and Recruiting
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700 & Above Employee
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Receptionist administrator, Office Admin, Project Management and Coordinator
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Mar 2016 - Present
Worked as a receptionist and administrator for a health care business. This role included managing a switchboard, hosting clients, organising the post room, managing the reception environment and taking responsibility for general office administration. Working with various companies on a short-term basis supporting their admin needs, representing their company as the first point of communications via phone, email and taking on meetings. Bringing an outsider perspective to help develop new ventures and contacts with other businesses. Taking charge of new and ongoing projects through investigation and documenting on development to meet end targets. Supporting daily process in the office, keeping records, booking in deliveries and meetings. Show less
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Acorn Recruitment Ltd
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United Kingdom
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Staffing and Recruiting
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1 - 100 Employee
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Recruitment Consultant
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Oct 2021 - Jan 2022
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YORKSHIRE PRODUCTS LTD
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United Kingdom
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Wholesale Food and Beverage
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1 - 100 Employee
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Customer Experience Manager
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Dec 2018 - Oct 2021
Leading and maintaining a skilled team of customer service representatives, holding team meetings, and nurturing team development through regular one-to-ones and training. Managing the customer service section of the business, report creation and conducting checks and handling customer communications (phones, livechat, complaints, and emails). Responsible for all customer accounts within POM’s (procedures of misuse), ensuring the business is working in line with government guidelines, as well as enforcing team compliance with company protocol. Overseeing all team projects, order processing, shipping and exporting, and organising staff team building and social outings. Assisting in other areas of the business, including marketing and business development, wholesale account management and liaising with third party companies. Show less
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Nationwide Financial
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United States
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Financial Services
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700 & Above Employee
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Service Consultant
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Dec 2017 - Apr 2018
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SIG plc
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United Kingdom
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Wholesale Building Materials
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700 & Above Employee
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IT Service Management
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Jun 2016 - Sep 2017
Responsible for undertaking a range of activities to support the delivery of IT services and the development and operation of a number of ITIL based service management disciplines including Incident Management, Problem Management, Change Management, Release Management and others. Responsible for undertaking a range of activities to support the delivery of IT services and the development and operation of a number of ITIL based service management disciplines including Incident Management, Problem Management, Change Management, Release Management and others.
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TGI Fridays
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United States
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Restaurants
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700 & Above Employee
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Waitress
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Aug 2015 - Dec 2015
Duties included greeting and seating guests; handling food and serving tables; resolving customer queries and complaints; and working as part of an efficient team to deliver a high quality dining experience to all customers. ● Received management commendation for exceptional customer service. Duties included greeting and seating guests; handling food and serving tables; resolving customer queries and complaints; and working as part of an efficient team to deliver a high quality dining experience to all customers. ● Received management commendation for exceptional customer service.
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CeX Webuy.com
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United Kingdom
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Retail
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700 & Above Employee
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Sales Assistant
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Apr 2015 - Aug 2015
Used knowledge of market and product range to provide customers with a personal and tailored shopping experience, including buying and selling CDs, DVDs, BluRays, Games and Game consoles, phones and laptops. Daily activities included stock transfer and management, resolving customer service queries, maintaining clean and positive work environment. Till and cash management was also a vital part of this role. Used knowledge of market and product range to provide customers with a personal and tailored shopping experience, including buying and selling CDs, DVDs, BluRays, Games and Game consoles, phones and laptops. Daily activities included stock transfer and management, resolving customer service queries, maintaining clean and positive work environment. Till and cash management was also a vital part of this role.
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Bar Staff
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Feb 2015 - Aug 2015
Primarily responsible for serving customer behind bar and working front of house; engaging with customers to create a friendly and safe atmosphere. Also responsible for cleaning, cashing up and closing the bar at the end of shift. Primarily responsible for serving customer behind bar and working front of house; engaging with customers to create a friendly and safe atmosphere. Also responsible for cleaning, cashing up and closing the bar at the end of shift.
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MPD printing the news every day
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Australia
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Book and Periodical Publishing
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Marketing Assistant
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Feb 2014 - Jul 2014
Administrative support to MPD's (a large print company in Sydney) sales and marketing departments; reporting directly to the Sales Manager and Managing Director. Duties included database management as part of a major CRM project; contacting all past and present MPD clients to obtain relevant personnel, contact details and market intelligence for MPD sales team; and converting all client information from paper-based system to digital form. Effectively utilised social media including Facebook, LinkedIn and Google to research potential clients and raise MPD's business profile and creating sample packs to send to prospective clients. Worked on factory floor to monitor quality assurance for key clients and represented MPD at major industry events, including in-house design events to promote MPD products and services. Show less
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Education
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2011 - 2013
Longley Park Sixth Form College
A-Level, Art and Design; Psychology; Film Studies; Textiles -
2009 - 2011
Myers Grove Secondary School
GCSE, Art; Humanties; Science; English Literature; English Language; Maths; Geography; Media Diploma
Community
