Experience

Gresham Blake Ltd

• United Kingdom
• Retail Apparel and Fashion
• 1 - 100 Employee

• Operations Manager and Customer Services Executive

  • Jan 2009 - Present

  • Organising all aspects of the owners business from diary management and travel to producing yearly production and budget plans for collections, schedules for workshops and the owners workload. • Overseeing the day to day running of the shop and production. • Customer service and problem solving. • Event organising. • Implementing new systems to streamline the business. • Budgeting and wholesale production management. • Growth management within wholesale and corporate wear. • Hosting weekly meetings for staff to keep abreast of what is going on with sales, stock levels, workshops and customer services and to identify any staff training requirements and leading team building exercises. Show less



Gwailo Ltd

• Operations Manager

  • Apr 2005 - Jan 2009

  • Producing business plans. • Managing the day-to-day running of the four restaurants and bars. • Customer service and staff training in offering the best customer service possible. • Event organising. • Implementing new systems to streamline the business. • Securing venues for new sites. • Negotiating pouring deals to maximise profits. • Sourcing and training management and staff. • Producing business plans. • Managing the day-to-day running of the four restaurants and bars. • Customer service and staff training in offering the best customer service possible. • Event organising. • Implementing new systems to streamline the business. • Securing venues for new sites. • Negotiating pouring deals to maximise profits. • Sourcing and training management and staff.



Blanch House

• United Kingdom
• Hospitality
• 1 - 100 Employee

• General Manager

  • Jun 2004 - May 2005

  • Managing the day to day running of the hotel, restaurant & bar. • Customer relations. Front of house & representing Blanch House at events. • All banking and accounting requirements from daily cash up to wages. • Writing cocktail training manuals and setting up a training school. • Staff development, training & welfare. • Organising events, weddings, training courses & PR and pushing the business forward. • Managing the day to day running of the hotel, restaurant & bar. • Customer relations. Front of house & representing Blanch House at events. • All banking and accounting requirements from daily cash up to wages. • Writing cocktail training manuals and setting up a training school. • Staff development, training & welfare. • Organising events, weddings, training courses & PR and pushing the business forward.



Golden Square Post Production

• Senior Producer & Curator Square Art

  • Apr 2001 - Mar 2004

  • Budgeting and producing 3D animation & special effects heavy commercials, film titles & design work. • Working to make each film as good as it could be, within a time scale and budget. • Raising the company profile. • Overseeing all PR & client entertainment. • Customer service, developing, maintaining and nurturing relationships with new customers. • Budgeting and producing 3D animation & special effects heavy commercials, film titles & design work. • Working to make each film as good as it could be, within a time scale and budget. • Raising the company profile. • Overseeing all PR & client entertainment. • Customer service, developing, maintaining and nurturing relationships with new customers.



WCRS

• United Kingdom
• Advertising Services
• 1 - 100 Employee

• Producer

  • Jul 1996 - Apr 2001

  • Researching, budgeting and developing scripts. • Presenting to clients and to internal management throughout the script development and final realisation. • Production management, organising travel, accommodation, equipment, food & entertainment for the duration of shoots. • Representing the company on shoots & presenting in meetings • Reconciling jobs, bringing them in on time, within budget. • Researching, budgeting and developing scripts. • Presenting to clients and to internal management throughout the script development and final realisation. • Production management, organising travel, accommodation, equipment, food & entertainment for the duration of shoots. • Representing the company on shoots & presenting in meetings • Reconciling jobs, bringing them in on time, within budget.