Sally Cooney (she/her)
Sr. Knowledge Mananger at Attentive- Claim this Profile
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Bio
Rob Kohn
I worked with Sally during our time at Mediaocean (then DDS). Sally is a team player with great attention to detail and the ability to just get the job done with minimal input. She understands the big picture and is able to provide documentation, etc., which explains things simply, clearly, and concisely. I found her to be a great asset to the iDesk team and would gladly work with her again.
Irene Gordon
Sally established the documentation program at Vitech, creating the first-generation of instructional manuals used externally to on-board new clients and internally to train new hires. She was able to take complex information and create documentation that was easy to follow and learn from. She was always creative and innovative in her approach to documentation. She was a pleasure to work with.
Rob Kohn
I worked with Sally during our time at Mediaocean (then DDS). Sally is a team player with great attention to detail and the ability to just get the job done with minimal input. She understands the big picture and is able to provide documentation, etc., which explains things simply, clearly, and concisely. I found her to be a great asset to the iDesk team and would gladly work with her again.
Irene Gordon
Sally established the documentation program at Vitech, creating the first-generation of instructional manuals used externally to on-board new clients and internally to train new hires. She was able to take complex information and create documentation that was easy to follow and learn from. She was always creative and innovative in her approach to documentation. She was a pleasure to work with.
Rob Kohn
I worked with Sally during our time at Mediaocean (then DDS). Sally is a team player with great attention to detail and the ability to just get the job done with minimal input. She understands the big picture and is able to provide documentation, etc., which explains things simply, clearly, and concisely. I found her to be a great asset to the iDesk team and would gladly work with her again.
Irene Gordon
Sally established the documentation program at Vitech, creating the first-generation of instructional manuals used externally to on-board new clients and internally to train new hires. She was able to take complex information and create documentation that was easy to follow and learn from. She was always creative and innovative in her approach to documentation. She was a pleasure to work with.
Rob Kohn
I worked with Sally during our time at Mediaocean (then DDS). Sally is a team player with great attention to detail and the ability to just get the job done with minimal input. She understands the big picture and is able to provide documentation, etc., which explains things simply, clearly, and concisely. I found her to be a great asset to the iDesk team and would gladly work with her again.
Irene Gordon
Sally established the documentation program at Vitech, creating the first-generation of instructional manuals used externally to on-board new clients and internally to train new hires. She was able to take complex information and create documentation that was easy to follow and learn from. She was always creative and innovative in her approach to documentation. She was a pleasure to work with.
Experience
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Attentive
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United States
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Advertising Services
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700 & Above Employee
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Sr. Knowledge Mananger
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Mar 2022 - Present
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Knowledge Manager
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May 2020 - Present
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Kargo
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United States
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Advertising Services
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300 - 400 Employee
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Director of Technical and Marketing Communications
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Aug 2016 - May 2019
• Established a technical product education program and produced documentation such as product online help, API guides, and instructional videos • Built a proto-documentation portal as POV for implementation of an enterprise knowledge base As a member of the marketing organization: • Sourced and implemented Pardot for lead generation/marketing automation • Served as a content strategist, copywriter, and editor for email marketing campaigns, white papers, marketing collateral, and published pieces Show less
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FireEye, Inc.
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United States
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Computer and Network Security
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400 - 500 Employee
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Staff Technical Writer
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Feb 2014 - Mar 2016
• Authored and maintained online help systems, user guides, system administrator guides, and release notes in an aggressive Agile development environment • Created a sales enablement library including RFP responses, sales demo scripts, and battle cards • Built and maintained an online product bulletin board • Wrote and edited white papers and blog posts • Authored and maintained online help systems, user guides, system administrator guides, and release notes in an aggressive Agile development environment • Created a sales enablement library including RFP responses, sales demo scripts, and battle cards • Built and maintained an online product bulletin board • Wrote and edited white papers and blog posts
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Mediaocean (formerly Donovan Data Systems)
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Software Development
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1 - 100 Employee
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Senior Technical Writer
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May 2007 - Jan 2012
• Authored and maintained online help systems for the prototype, beta, and general releases of a new digital media product following an aggressive release schedule of 18 releases per year • Maintained the client-facing and internal web pages for assigned products • Authored and maintained online help systems for the prototype, beta, and general releases of a new digital media product following an aggressive release schedule of 18 releases per year • Maintained the client-facing and internal web pages for assigned products
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Vitech Systems Group
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United States
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Software Development
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700 & Above Employee
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Senior Technical Writer
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2003 - 2007
• Established a documentation program for a private equity and pension fund solutions provider • Established a documentation program for a private equity and pension fund solutions provider
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Education
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King's College
Bachelor's degree, Business Administration and Management, General -
University of Pennsylvania
Certificate, Marketing
Community
