Experience

Ashford Hospital
• Australia
• Hospitals and Health Care
• 1 - 100 Employee
• Ward Clerk

  • Jun 2019 - Present


SKYCITY Adelaide

• Australia
• Hospitality
• 200 - 300 Employee

• Restaurant Manager

  • Feb 2016 - Dec 2017

  Oversaw both restaurants with a total of 40 FOH staff and succeeded in creating a positive team culture and improving restaurant reviews from 2 to 5 stars in a month. • Daily use of Microsoft Outlook, Word and Excel for daily reporting of sales and functions. • Created a successful food and wine 5 course dinner for Tasting Australia. • Reduced labour costs to below 22% whilst maintaining high service standards. • Recruited and trained staff creating a boost in sales and activated recognition plans for hard workers and performance reviews for those who needed help. • Created and monitored KPI's of Duty Managers to align with outlets budgets and targets. • Created a balanced, approachable wine list with improved margins. Show less



Chainti

• Restaurant Manager

  • Mar 2014 - Feb 2016

  • Scheduled and directed staff to maximise productivity and minimise wages. • Improved restaurant efficiency and productivity by creating open methods of communication. • Responsible for hiring new staff which helped create a strong, positive team and culture. • Ensured food and service standards were consistently met whilst creating a strong working relationship between FOH and BOH. • Identified areas where productivity could be improved which resulted in increased sales and reduced wages. Show less



Rigoni's Bistro

• Australia
• Restaurants
• 1 - 100 Employee

• Restaurant Manager

  • Jan 2012 - Dec 2014

  • Supervised and directed staff to ensure a smooth, professional service. • Rostered staff and worked within restaurant budget successfully. • Hired, trained and monitored new staff to ensure service was to our standards. • Ordered and managed beverage purchases and the wine list. • Encouraged sales with staff incentives to increase revenue. • Supervised and directed staff to ensure a smooth, professional service. • Rostered staff and worked within restaurant budget successfully. • Hired, trained and monitored new staff to ensure service was to our standards. • Ordered and managed beverage purchases and the wine list. • Encouraged sales with staff incentives to increase revenue.



Movida Aqui

• Australia
• Restaurants
• 1 - 100 Employee

• Food And Beverage Attendant

  • Jun 2011 - Dec 2011

  • Provided efficient professional service in a fast-paced environment. • Ensured cleanliness and excellent presentation of restaurant. • Maintained knowledge of all menu items, origin of ingredients and details of preparation. • Provided efficient professional service in a fast-paced environment. • Ensured cleanliness and excellent presentation of restaurant. • Maintained knowledge of all menu items, origin of ingredients and details of preparation.



Longrain

• Australia
• Hospitality
• 1 - 100 Employee

• Food And Beverage Attendant

  • Jun 2011 - Dec 2011

  • Provided efficient professional service in a fast-paced environment. • Up sold and recommended cocktails to accompany their meals. • Attended regular food and wine knowledge sessions held at the restaurant. • Provided efficient professional service in a fast-paced environment. • Up sold and recommended cocktails to accompany their meals. • Attended regular food and wine knowledge sessions held at the restaurant.



Aria Restaurant

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Food And Beverage Attendant

  • Jan 2011 - Jun 2011

  Provided a calm, relaxed, professional service whilst being conscious of strict turnaround times to work with theatre times. • Maintained an in-depth knowledge of menu and wine. Provided a calm, relaxed, professional service whilst being conscious of strict turnaround times to work with theatre times. • Maintained an in-depth knowledge of menu and wine.



Botanic Gardens Restaurant

• Hospitality
• 1 - 100 Employee

• Restaurant Manager

  • Mar 2007 - Dec 2010

  Rostered and supervised staff according to event size and customer expectations. • Managed an extensive wine list and ordered beverage depending on event. • Ran staff wine appreciation sessions to train staff which led in increased wine sales. • Planned and supervised events ranging from weddings, birthdays and business seminars. Rostered and supervised staff according to event size and customer expectations. • Managed an extensive wine list and ordered beverage depending on event. • Ran staff wine appreciation sessions to train staff which led in increased wine sales. • Planned and supervised events ranging from weddings, birthdays and business seminars.



CIBO

• Food and Beverage Services

• Restaurant Manager

  • Nov 2004 - Dec 2006

  Rostered and managed staff to ensure smooth running of restaurant. • Arranged and attended regular staff wine training sessions. • Trained new employees to maintain high service standards. • Maintained friendly relations with regular customers. • Identified areas of improvement to improve productivity. • Led the team by example. Rostered and managed staff to ensure smooth running of restaurant. • Arranged and attended regular staff wine training sessions. • Trained new employees to maintain high service standards. • Maintained friendly relations with regular customers. • Identified areas of improvement to improve productivity. • Led the team by example.



Santander Consumer Bank SA

• Poland
• Banking
• 700 & Above Employee

• Customer Service Representative

  • Mar 1997 - Mar 2001

  Oversaw complete operation of Balance Transfers. • Processed and entered credit card applications. • Corresponded with customers via phone and letters. • Recorded minutes of meetings. • Kept records of campaign results via Excel. • Promoted Bank SA products and achieved great sales results. • Customer Service in person and via phone. • Processed and responded to customer complaints. Oversaw complete operation of Balance Transfers. • Processed and entered credit card applications. • Corresponded with customers via phone and letters. • Recorded minutes of meetings. • Kept records of campaign results via Excel. • Promoted Bank SA products and achieved great sales results. • Customer Service in person and via phone. • Processed and responded to customer complaints.