Experience

Aviva plc

• Sri Lanka
• Financial Services
• 1 - 100 Employee

• Operational Effectiveness Manager

  • May 2011 - Present

  A performance and project management role within the MI Team, accountable for ensuring effective MI engagement on projects, adequate governance is applied and driving operational effectiveness across the department in delivering reports. • Managing complex projects that impacted our area, negotiating funding and resources• Supported manager with day to day relationship of offshore, driving the offshore team towards self sufficiency, chairing / facilitating offshore service reviews and leading on contract activity• Baselined and defined contractual SLAs and KPIs for third party supplier offshore• Led problem resolution for ineffective areas, delivered clear department plans & performance tracking • Managed relationships with onshore and offshore teams at all levels• Creating and co-ordinating action plans, risk and audit assessments• Led Service Delivery Reviews across all business lines including brokers, corporate partners and retail• Quality assurance and auditor for performance reporting across department Show less

• Process and Change / Claims Business Manager

  • Feb 2008 - Apr 2011

• Project Consultant

  • Dec 2005 - Jan 2008


Platinum Capital Management Ltd
• Client Services Manager

  • Oct 2004 - Dec 2005

The Money Centre
• Financial Services
• 1 - 100 Employee
• Marketing Executive

  • Jan 2004 - Sep 2004
• Business Improvement Consultant

  • Oct 2000 - Dec 2003

Barclays
• India
• Outsourcing/Offshoring
• 1 - 100 Employee
• Personal Banker

  • Aug 1995 - Oct 2000