Supervisor

• Oct 2015 - Present

Sales Associate

• Jun 2010 - Oct 2015

- Maintained and expanded relationships with new and existing customers; successfully executed the business unit’s marketing plan consistently beating planned revenue - Generated new leads while working with existing customers to maximize effectiveness of inventory while meeting customer demands - Responsible for profitability of a location, operations, asset management, sales and marketing to exceed customer satisfaction - Complete understanding of market place to drive revenue by maintaining and growing customer relationships - Reconcile customer concerns, issues, and disputes by negotiating solutions to maintain onging relationship - Maintains composure when addressing stressful or difficult situations - Builds constructive solutions for both internal and external customers - Handles sales process of inbound and outbound soliciting to maximize opportunities in the market place - Trusted to train new employees with sales process, company policies, and branch management

Fleet Manager / Driver Dispatcher

• Jun 2008 - Apr 2009

- Maintained a fleet of 40+ tractor trucks, 200+ trailers to help ensure safety and availability - Coordinating Licensing and Insurance for all company units and broker units - Responsible for ensuring company fleet met Provincial and Federal regulations - Worked closely with Management team to create and implement new procedures, protocols and guidelines ensuring customer satisfaction and safety / damage tracking - Direct a team of 50-100 drivers, establishing daily schedules and ensuring all Key Performance Indicators meet customer satisfaction -Work closely with Loblaw Logistics Managers and Warehouse Operations to maintain a high level of employee commitment and customer service meeting K.P.I.’s