Experience

YMCA of Auckland Inc

• New Zealand
• Recreational Facilities
• 1 - 100 Employee

• Center Manager - YMCA North Shore & Auckland City

  • Aug 2015 - Present

  Leading a team of 4 direct reports and over 70 indirect reports at two large recreation centres I have been focused in achieving operational excellence and business growth.Responsible for developing and executing yearly business plans, budgets and asset management at the centreKPI reporting and key decision making through analysisStrategic planning, marketing, retention of staff and customers, customer satisfaction and community engagementStaff mentoring, expectation setting, recruitment and performance management and coachingDeveloping annual maintenance plans and equipment purchase for the centre along with the OPEX and CAPEX budgets associated with thisLead the centre in winning the Outstanding Facility award at the 2018 New Zealand Recreation Awards (NZRA) and the New Zealand Register of Exercise Professionals Award in 2017Improved the health and safety practices on site ensuring that everyone who accesses the centre feels safe and welcomedLead several staff at the centre to progress their career within the organisation enabling better futures and highlighting valuable developmental pathways for the othersAchieved a high score of 74.1% in the IBM - Best Places to Work survey conducted in 2017 highlighting high staff satisfaction and retention. Further topped this with a score of 80% in the 2019 staff survey.I was seconded for a period of two months at an aquatics facility to manage operations and help provide leadership to the staff on site.- Successfully managed the logistics of temporary facility closures in conjunction with Auckland City Council with minimal disruption to customers- Lead a team of 3 direct reports and over 30 indirect reports to ensure excellent service delivery at the centre- Coaching, mentoring and expectation setting with staff which lead to improved staff satisfaction, member engagement and customer satisfaction evident through feedback- Assisted with the recruitment of the permanent Centre Manager for the centre

• Group Manager Recreation - secondment

  • Jul 2018 - Nov 2018

  With the organisations Group Manager leaving, I was seconded to the Group Manager role within the organisation leading a group of Centre Managers at 12 YMCA recreation and aquatic facilities. This role saw me:Complete senior management reports and budget commentary Provide leadership to 10 Centre Managers through site visits and monthly group meetingsCompleted annual performance reviews with all Centre Managers and helped develop a personal performance plan for each of them for the following yearCollaborate with the organisations Marketing, Finance, HR and Executive team in achieving operational objectives and acted as a link between Support Office and the Recreation and Aquatics CentresSupported in the launching of a brand new CRM software for the organisation and assisted the centres in making the transition as smooth as possible for the staff and customersSuccessfully delivered various performance coaching sessions along with structured disciplinary meetings

• Higher Duties - Out of School Care & Recreation Portfolio

  • Mar 2017 - Jul 2017

  With the organisations Business Manager leaving, I was tasked with taking on extra responsibilities within the organisation along with managing the North Shore Recreation Centre. These higher duties saw me:Complete a thorough analysis of the organisations financial position and business objectives within the Out of School Care and Recreation business unitAssisted with setting a comprehensive strategy moving forward to increase revenue and improve bottom line return from future venturesResponsible for completing the required paperwork and securing funding through the Ministry of Social Development for the running of YMCA before school care, after school care and holiday programmesBuilding relationships with key stakeholders such as School Principals, Board of Trustees and partner organisations

• Fitness Business Manager

  • May 2012 - Aug 2015

  Responsible for leading a team of fitness professionals including fitness trainers, group exercise instructors, contractors and personal trainers along with sales consultants to achieve key retention and sales strategies. I worked in this role at YMCA Jordan for 1 year and followed by YMCA Lagoon for the next 2 years.Assisted with developing and implementing annual budgets and business plansCoaching and mentoring a group of fitness professionals and sales consultants in a group and one on oneImplemented retention campaigns to improve club usage and member engagementSetting sales targets and driving sales consultants to meet or exceed targets through coaching and implementing effective lead generation plansKPI reporting and monthly financial analysisWinner of the STAR Award for the year in 2014 which is an employee recognition programme at the YMCA. At that time I was selected from a pool of 700+ employees