Experience

Arab Business Machine Ltd - Apple Authorised Distributor

• Apple Certified Trainer

  • Jan 2020 - Present

  - Understand and attend continuous apple trainings and remain updated on the same. - Work closely with ABM Marketing team to ensure training goals are always understood and updated. - Organize and deliver continuous trainings "Outstanding Apple Sales training' and others using apple materials, equipment and tools Create a collaborative learning environment and a welcoming space for our learners From time to time, co-facilitate with other trainers and role play actors - Adapt delivery to meet the needs and knowledge level of the audience Report issues and discrepancies to ABM Complete post-training reporting Maintain Apple Certified Sales Trainer Status by following the annual recertification process - Support the marketing team activities in various tasks, covering but not limited to: Support in marketing campaigns - Support marketing team in competitive analysis and building the competitive advantage strategies. - Help in marketing campaigns and executions. Support marketing team in social media activities. - Monitor assigned countries performance and deliver reports of the same. Show less



L'Oréal

• France
• Personal Care Product Manufacturing
• 700 & Above Employee

• Trainer

  • Jan 2019 - Jan 2020

  - Performance consulting to gather the needs for internal & external stakeholders.- Set up yearly Training Schedule based on the needs gathered and on business priorities. - Roll out adult learning workshops for the sales team - Coach & support the sales team in the market in order to achieve their targets- Plan, develop and conduct product training programs for the external stakeholders- Conduct academy trainings and in house training to help boost the sellout (Retail, Selling Techniques, Salon emotion, Client Emotion...)- Organize Open Days events.- Revise training plans to meet new training requirements and keep technical information up to date- Post evaluation surveys & tests to measure the satisfaction & retention of the content.- Implement new ideas and boost the social Media Show less

• Business Partner

  • Jun 2016 - Jan 2019

  -Manage key accounts -Act as the point of contact for clients -Organize regular client meetings to discuss their requirements -Resolve problems and handle complaints in a timely manner -Identify new potential customers -Ensure budget and time requirement are met -Stay up-to-date with new features and product launches -Establish best practices -Monitor and report on sales performance analytic -Suggest innovative ideas to increase sales and improve customer experience Show less



SETS

• United States
• Software Development
• 1 - 100 Employee

• Senior Executive Human Resources

  • Apr 2015 - Jun 2016

  -Handle all communications between Sales and Logistics Departments -Issue SO/ PO for customers and partners -Handle all after-sales requests from customers -Coordinate with the logistics team for amendments or returns of some orders -Fill all required CRM information on daily, weekly, monthly and yearly basis when needed (sales) once create new customer -Act as a primary customer resource for calls, e-mails, when a Sales Team member is out of the office -Report customers requirement and problems to the concern manager or employee -Deal with customers complains -Do Follow up on sales team pending requests ( Update consignment, Collection, time sheet, …) -Work closely with the team and the Sales Manager. -On boarding and off boarding Process. -Send the daily attendance -Coordinate and communicate with the Accounting department regarding the monthly expenses -Handle the petty cash -Follow up on office & employees insurance -Follow up on visa renewals -Work on Dubai Trade website (renewal of trade license, lease agreement, …) Show less



NavLink (an AT&T Affiliated Company)

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• HR Specialist

  • Sep 2014 - Apr 2015

  -Recruitment process -On boarding and off boarding Process -Coordinate and communicate with the Accounting department for proper and timely payroll enrollment of new recruits •Event Planning -Coordinate with department heads and line managers for a regular review and update of the organization chart -Assist in developing training sessions based on predefined requirements, workshops and seminars for employees -Maintain budget spreadsheets that include employee data, salaries and fringe allowances -Assist in the coordination with the training providers Show less



SETS Solutions - DELL Exclusive agent in Lebanon

• Senior HR Coordinator

  • Sep 2012 - Sep 2014

  -Recruitment Process -Handle yearly events and Best Employees’ event -Test the HRMS system and ensure compliance with project specification. -Handle the Lateness and the Transportation reports at the end of each month -Handle the Time attendance and employees’ leaves on Time Module on a daily basis -Recruitment Process -Handle yearly events and Best Employees’ event -Test the HRMS system and ensure compliance with project specification. -Handle the Lateness and the Transportation reports at the end of each month -Handle the Time attendance and employees’ leaves on Time Module on a daily basis