Sali Özkan

Reporting Analyst at Infodeal Business Solutions
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Contact Information
us****@****om
(386) 825-5501
Location
Istanbul, Turkey, TR
Languages
  • English Full professional proficiency
  • Turkish Native or bilingual proficiency

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Credentials

  • Certificate of Achievement for English
    Preply
    Sep, 2022
    - Nov, 2024
  • Robotic Process Automation
    Automation Anywhere
    Feb, 2020
    - Nov, 2024
  • Priority and Energy Management
    RNA Change Management
    Apr, 2019
    - Nov, 2024
  • Certificate of English
    DİLKO EĞİTİM KURUMLARI
    Apr, 2009
    - Nov, 2024
  • Basic Computer Hardware
    Ozbil Bilgisayar
    Dec, 2002
    - Nov, 2024

Experience

  • Infodeal Business Solutions
    • Türkiye
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Reporting Analyst
      • May 2022 - Present

  • Enpara.com
    • Türkiye
    • Banking
    • 300 - 400 Employee
    • Strategic Planning, Monitoring and Data Management Specialist
      • Jul 2019 - May 2022

      Making all the necessary planning for the digital data of the call center to progress at the expected level. Ensuring the call center calls proceed smoothly.- Data management- Outbound screen design (OMagic / Focus)- Workforce management (Genesys WFM)- Monitoring- IVR Management- User and system identifications and controls- Reporting and analysis

    • Strategic Planning and Capacity Assistant Specialist
      • Jan 2018 - Jul 2019

    • Strategic Planning and Capacity Intern
      • May 2017 - Jan 2018

    • Customer Service Representative
      • Sep 2015 - May 2017

    • Field Service Representative
      • Apr 2015 - Sep 2015

  • Şekerbank T.A.Ş.
    • Türkiye
    • Banking
    • 700 & Above Employee
    • Bank Teller
      • May 2013 - Apr 2015

  • …..
    • Türkiye
    • Book and Periodical Publishing
    • 1 - 100 Employee
    • Assistant Store Manager
      • Feb 2010 - Apr 2012

Education

  • Anadolu University
    Bachelor's Degree, Business Administration
  • Istanbul University
    Associate's Degree, Computer Technology and Programming
  • Avcılar Technical High School
    High School Diploma, Computer (Software)

Community

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