IT Support Engineer

• Jul 2023 - Present

IT Service Desk Engineer

• Oct 2019 - Sep 2021

*Coordinating projects management activities, resources, equipment and information *Assigning tasks to internal teams and assist with schedule management *Making sure that clients’ needs are met as projects evolve *Monitoring project progress and handle any issues that arise *Installing and configuring computer hardware, software, systems, networks, printers, and scanners *Monitoring and maintaining computer systems and networks *Responding in a timely manner to service issues and requests *Providing technical support across the company. *Setting up accounts for new users. *Repairing and replacing equipment as necessary. *Testing new technology. *Possibly training more junior staff members and Employees. *Perform any Office 365- Azure AD Administrator Tasks. Manage Engine ServiceDesk plus administrator. Show less

IT Support Engineer

• May 2018 - Jun 2019

Responsibilities: • Providing advises on the most suitable IT choices. • Providing technical support and training for systems and networks. • Acting as a link between end users and higher level support. • Installing and configuring software and hardware (printers, network cards, etc.) • Monitoring systems and network performance. • Performing troubleshooting, repairs and data restoration. • Performing all maintenance activities (e.g. backups) • Maintaining licenses and upgrade schedules. • Collaborating with other professionals to maintain standards and functionality. • Answering and directing all IT Department phone calls. • Organizing and scheduling meetings and appointments. • Producing and distribute correspondence memos, letters, faxes, and forms. Developing and maintaining a filing system. Show less

IT Helpdesk Engineer

• Nov 2014 - Apr 2018

Senior Technical Support Executive

• Jan 2014 - Nov 2014

Technical Support Representative

• Nov 2007 - Jul 2009