Kyle Ferguson
Salesforce Product Manager at SCI Direct- Claim this Profile
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Topline Score
Bio
Brandon Bridges
I worked very closely with Kyle for eight months; and based on my experience I can confidently say he's one of the best Salesforce consultants I've ever met. Kyle is professional, organized, and capable of tackling any challenge put in front of him. Any team is fortunate to have him and I'd be thrilled to work with him again in the future.
Robin P.
Working with Kyle this past year has been a delight. He’s extremely responsive to the sales team and understands the Salesforce technology extensively. Supporting such a large team can be a challenge especially when most people don’t adjust to CRM change well. His dedication, enthusiasm and positive reinforcement
Brandon Bridges
I worked very closely with Kyle for eight months; and based on my experience I can confidently say he's one of the best Salesforce consultants I've ever met. Kyle is professional, organized, and capable of tackling any challenge put in front of him. Any team is fortunate to have him and I'd be thrilled to work with him again in the future.
Robin P.
Working with Kyle this past year has been a delight. He’s extremely responsive to the sales team and understands the Salesforce technology extensively. Supporting such a large team can be a challenge especially when most people don’t adjust to CRM change well. His dedication, enthusiasm and positive reinforcement
Brandon Bridges
I worked very closely with Kyle for eight months; and based on my experience I can confidently say he's one of the best Salesforce consultants I've ever met. Kyle is professional, organized, and capable of tackling any challenge put in front of him. Any team is fortunate to have him and I'd be thrilled to work with him again in the future.
Robin P.
Working with Kyle this past year has been a delight. He’s extremely responsive to the sales team and understands the Salesforce technology extensively. Supporting such a large team can be a challenge especially when most people don’t adjust to CRM change well. His dedication, enthusiasm and positive reinforcement
Brandon Bridges
I worked very closely with Kyle for eight months; and based on my experience I can confidently say he's one of the best Salesforce consultants I've ever met. Kyle is professional, organized, and capable of tackling any challenge put in front of him. Any team is fortunate to have him and I'd be thrilled to work with him again in the future.
Robin P.
Working with Kyle this past year has been a delight. He’s extremely responsive to the sales team and understands the Salesforce technology extensively. Supporting such a large team can be a challenge especially when most people don’t adjust to CRM change well. His dedication, enthusiasm and positive reinforcement
Credentials
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Salesforce Certified Business Analyst
SalesforceSep, 2022- Nov, 2024 -
201 CPQ Product Certification Level 1
ApttusNov, 2019- Nov, 2024 -
Salesforce Certified Advanced Administrator
SalesforceFeb, 2019- Nov, 2024 -
Salesforce Certified Platform App Builder
SalesforceNov, 2018- Nov, 2024 -
Salesforce Certified Sales Cloud Consultant
SalesforceFeb, 2018- Nov, 2024 -
Salesforce Certified Administrator
SalesforceAug, 2017- Nov, 2024 -
Certified Scrum Product Owner (CSPO)
Scrum AllianceFeb, 2020- Nov, 2024 -
Certified ScrumMaster (CSM)
Scrum AllianceFeb, 2020- Nov, 2024
Experience
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SCI Direct
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United States
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Individual and Family Services
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1 - 100 Employee
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Salesforce Product Manager
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Jun 2022 - Present
➤Drive overall Salesforce strategy for SCI Direct to support organizational objectives. ➤Collaborate with leadership team and stakeholders across Sales, Marketing, and Service departments to increase adoption, utilization, and drive efficiency. ➤Stay informed of annual Salesforce platform releases and leverage solutions (native and non-native to the Salesforce platform) that make sense for our business. ➤Define business requirements, technical solutions, and tools that drive efficiencies in applications (Sales Cloud, Service Cloud, Marketing Cloud). ➤Provide stakeholders with data to support informed business decisions. Show less
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CapTech
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Manager, Salesforce
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Jun 2021 - Jun 2022
➤Leading engagements as a Salesforce Solution Architect with responsibilities ranging from solutioning the database architecture, translating functional requirements into primarily out-of-the-box configuration capabilities, and coordinating with Enterprise Architects to integrate the solution company wide. ➤Leading engagements as a Salesforce Delivery Manager with responsibilities ranging from strategically drafting product roadmaps with stakeholders / executives, managing the software delivery on a set timeline as well as budget, and operating project teams in an agile fashion. ➤Leading Salesforce deployments efforts by defining the Salesforce specific deployment strategy, environment structure, utilize the most appropriate tool / technology (SFDX vs. Metadata API), determining deployment milestones, running functional testing with supported regression tests, defining roll back strategies, and supporting documentation. ➤Leading UAT and Training efforts by creating end users documentation, collecting feedback and documenting issues, and driving users adoption. ➤Contributing to Business Development efforts by drafting proposals with a specific focus on requirement scoping, project timelines, delivery approach, resources needs, and budgets. Show less
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Slalom
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Business Consulting and Services
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700 & Above Employee
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Salesforce Consultant
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Feb 2020 - Apr 2021
➤Leading engagements as a Solution Owner (Project Lead) with responsibilities ranging from estimating and planning, managing JIRA instances, managing day-to-day scrum operations, guiding client on best practices, drive process improvement, facilitating workshops, and guiding project team members. ➤Leading Sprint ceremonies as a Business Analyst with responsibilities ranging from backlog grooming, sprint planning, sprint demos utilizing the Agile framework. ➤Leading UAT project phases as a UAT Lead with responsibilities ranging from test case creation, UAT scheduling, UAT deployment, defect logging, triaging defects, tracking defects, Go or No Go call, and final release to production. ➤Leading testing efforts as a QA Lead to "pass" stories after development and migrate changes to respective environments under respective DevOps model. ➤Guiding training efforts by providing best practices and frameworks. ➤Configuring and managing tools as a Solution Owner such as Jira for project management and Confluence for documentation. ➤Configuring the Salesforce Platform and Salesforce Customer Portal as a Salesforce Administrator where experiences range from automating business processes with native configurations and implementing user security. ➤Utilizing DevOps technologies as a Solution Owner and Salesforce Administrator such as Bitbucket Pipelines and Flosum to migrate changes between Salesforce development environments. Show less
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Hexagon Asset Lifecycle Intelligence
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United States
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Software Development
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700 & Above Employee
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Global Salesforce Advanced Administator, Sales Ops
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Jun 2019 - Feb 2020
➤Agile Accelerator primary point of contact for managing epics, stories, sprints, and backlogs for the scope of work within the Sales Operations team.➤Configuring the UX/UI for multiple personas in the Sales organization with the Skuid platform.➤Primary point of contact for defining Apttus CPQ functional requirements with the Sales organization.➤People AI primary point of contact for training, documentation, troubleshooting, and working with the Account Manager and technical resources of the product.➤Nintex (formerly Drawloop) primary point of contact for technical design, configuration, and implementation for Salesforce to document generation needs. Show less
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Americas Salesforce Administrator, Sales Ops
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Aug 2018 - Jun 2019
➤Agile Accelerator primary point of contact for managing epics, stories, sprints, and backlogs for the scope of work within the Sales Operations team.➤Continuous training and support to North America and South America front line managers, sellers, and business development representatives on platform functionality and releases.➤Altify primary point of contact for training sales users and leadership to enable proper tools for mature account plans.➤Apttus/CPQ secondary point of contact related to gathering business requirements, configuration, and troubleshooting.➤Create processes and documentation for agile business processes, Salesforce access management, user security, and service cloud internal case routing.➤Create and maintain the SSO delegated authentication protocol for a seamless sign in experience with MyAzure.➤Create and maintain advanced lightning report and dashboard needs. ➤Manage user security meetings across different platform teams in Marketing, Sales Operations, and IT to ensure access data consistency and integrity. ➤Support Einstein analytic dashboards and relay complex issues to Einstein expert resources.➤Deploy new features/components into production with changes sets with Sales Operations Team. Show less
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Protiviti
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United States
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Business Consulting and Services
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700 & Above Employee
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Technology/Salesforce Consultant
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Aug 2017 - Aug 2018
➤Built a custom application on the force.com platform that consisting of gathering business requirements, architecting the data model, configuring the UI, integrating 2 external applications, tested, and training with users in an agile approach. ➤Led 2 Salesforce Security redesign projects where responsibility ranged from gathering user business requirement to provide go forward recommendations. ➤Designed a Salesforce role rationalization work program for clients engagements used for other projects. ➤Internal Salesforce SME that provided advice, best practices, and support for colleagues across the nation in internal and external client calls. ➤Assisted in the design of a Salesforce benchmark survey to baseline how other clients are establishing a security framework. Show less
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Eiffel Trading
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United States
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Construction
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1 - 100 Employee
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IT Manager
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Oct 2016 - Jun 2017
➤Supported a consulting firm through the requirements and design of a custom application on the force.com platform. ➤Facilitated the integration of the managed packaged, Construct Connect, to surface lead and opportunity information into the platform. ➤Provided all support needs for the Sales users on the platform. ➤Performed regular data loads for cleaning, duplication, and enrichment efforts. ➤Maintained the company website for current, accurate content. ➤Supported a consulting firm through the requirements and design of a custom application on the force.com platform. ➤Facilitated the integration of the managed packaged, Construct Connect, to surface lead and opportunity information into the platform. ➤Provided all support needs for the Sales users on the platform. ➤Performed regular data loads for cleaning, duplication, and enrichment efforts. ➤Maintained the company website for current, accurate content.
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Education
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2013 - 2017
University of Houston
Bachelor of Business Administration (B.B.A.), Management Information Systems, General -
2021 - 2022
The University of Texas at Austin – Center for Professional Education (CPE)
Certificate, Full Stack Development
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