country Manager

• Mar 2020 - Present

Retail Area Manager - DRC

• May 2015 - Feb 2020

 Leading and mentoring a team of 10 international employees on on-shelf marketing and merchandizing, customer services for multicultural customers, and following international standards for day to day activities Leading the operations of the contract between the United Nations Stabilization Mission in the Democratic Republic of Congo (MONUSCO) and the company, for the provision of Post Exchange (PX) retail shops in 8 different remote locations within DR Congo and Uganda Maintaining the stock level within required margins while ensuring maximum sales and optimal efficiency in reducing the high transportation cost to risky remote areas Set up and maintained the local contracts related to various activities such as local staff recruiting company, accommodations, vehicles, and security services for all operations Maintaining personnel costs, operations costs, and logistics costs within budget Show less

Retail Area Manager - Haiti

• Oct 2013 - Apr 2015

 Leading the operations of the contract between the United Nations Stabilization Mission in Haiti (MINUSTAH) and the company, for the provision and management of three Post Exchange (PX) Retail shops and two cafeterias. Established the schedule system of inbound and outbound operations and deliveries to ensure available stocks at minimum holding and delivery cost Introduced food cost control system for the Cafeteria to reduce food cost from 45% to 40% of total cost, equivalent to USD 30k per year, through waste reduction, standardized menus, and the introduction of special meals. Show less

Retail Area Manager - Monrovia, Liberia

• Mar 2012 - Sep 2013

 Responsible of managing the retail operations of the Post Exchange (PX) shops, a supermarket and duty free shops, and two cafeterias inside both the United Nation Mission in Liberia UNMIL Head office and its logistic base in Monrovia, Liberia. Maintain the correct level of stock inside the main warehouse with anticipation of the logistic challenges and ensure their availability to the locations. Maintain an excellent relationship with the diverse cultured customers, serving international civilians, military, police and United Nation’s affiliations.  Drive profitability by ensuring sales growth and cost efficiency.  As of January 2013 , I was given the added responsibility of managing the retail operations of another three PX shops in the United Nations Operation in Côte d'Ivoire (UNOCI) head offices in Abidjan, Daloa and Bouake Show less

Marketing Assistant

• Aug 2008 - Mar 2012

Maintain the Marketing Image inside and outside the shops, Create and update reports for the marketing and other departments using two of Business Intelligence Software and handle the customer complaints and the customer Service. Maintain the Marketing Image inside and outside the shops, Create and update reports for the marketing and other departments using two of Business Intelligence Software and handle the customer complaints and the customer Service.