Salem Kersheh

Technical Support Specialist at Accedian
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Contact Information
us****@****om
(386) 825-5501
Location
Montreal, Quebec, Canada, CA

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Credentials

  • Linux troubleshooting course
    Udemy
    Jun, 2022
    - Nov, 2024
  • Skylight Orchestrator- Accedian Cetified Expert program
    Accedian
    Oct, 2020
    - Nov, 2024
  • Network performance element- ACE program
    Accedian
    Apr, 2020
    - Nov, 2024
  • Skylight director manager- ACE program
    Accedian
    Apr, 2020
    - Nov, 2024

Experience

  • Accedian is now part of Cisco
    • Canada
    • IT Services and IT Consulting
    • 200 - 300 Employee
    • Technical Support Specialist
      • Jun 2019 - Present

  • Optimum Talent
    • Canada
    • Business Consulting and Services
    • 1 - 100 Employee
    • Technical Support Specialist
      • Feb 2019 - Jun 2019

      • Provide user support to over 200 users Canada wise • Participate in the installation, maintain and troubleshoot LAN/WAN infrastructure • Administer and maintain Active Directory, DNS, DHCP, and File Server • Manage Microsoft Office 365 accounts, licenses and office 365 applications • Troubleshoot Citrix XenApp/XenDesktop 6.5 • Manage and maintain VMware Vsphere 5.5 & 6.0 environment • Install, troubleshoot and repair switches, PCs, UPSs, wireless APs, printers and laptops. Show less

  • MABCO
    • Retail
    • 1 - 100 Employee
    • Technical Support Manager
      • Jan 2000 - Jun 2017

      • Coordinated with Samsung and Nokia technical support teams to repair customers’ phones. • Following the technical diagram for fault finding and repairing boards • Looking for solutions for common problems and arrange to create service bulletins • Dealing with technical equipment for analyzing, troubleshoot and doing repairs • Supported logistic operation according to Nokia’s requirements, including spare parts’ ordering and distribution to all service points. • Tracked inventory, planning preventive maintenance and reporting work orders. • Organized technical training for the team to improve know-how and quality of service • Set-up and qualified new equipment for the labs • Identified and troubleshot process, equipment and operation-related issues • Resolved customer complaints and provide an excellent experience. Show less

  • Alcatel-Lucent Enterprise
    • France
    • Telecommunications
    • 700 & Above Employee
    • Technical Support Engineer
      • Jan 1996 - Dec 1999

      Responsible for Installing, configuring, maintaining and providing customer support for hardware & software problems for system telephony PBX and voice mail server Responsible for Installing, configuring, maintaining and providing customer support for hardware & software problems for system telephony PBX and voice mail server

Education

  • Dawson College
    AEC in Network Administration and Support, IT Networking
    2018 - 2019
  • IPMA International Project Management Association
    Diploma in Management, Business Administration and Management , including certificate in Management Practical Skills
    2016 - 2016
  • Univesity of Electrical Engineering
    Bachelor of Engineering - BE, Electrical and Electronics Engineering
    1987 - 1993

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