Experience

Replicon

• Canada
• Software Development
• 700 & Above Employee

• Customer Success Manager

  • Mar 2021 - May 2023

  Bengaluru, Karnataka, India Act as the primary customer advocate and management focal point within IO for all assigned customers and handle customer escalations Developed documentation and logs of implemented solutions and generated and submitted reports. Perform initial on-boarding of accounts with small business customers, ensuring strong adoption and ongoing engagement throughout the customers lifetime Perform periodic customer success reviews that confirm satisfaction, resolve issues with the… Show more Act as the primary customer advocate and management focal point within IO for all assigned customers and handle customer escalations Developed documentation and logs of implemented solutions and generated and submitted reports. Perform initial on-boarding of accounts with small business customers, ensuring strong adoption and ongoing engagement throughout the customers lifetime Perform periodic customer success reviews that confirm satisfaction, resolve issues with the help of the Technical Support team Show less