Experience

Sara Software

• Bangladesh
• Software Development
• 1 - 100 Employee

• Director

  • Sep 2022 - Present

  ● Developing and overseeing SMART goals for newly established company “Sarasoftware”. ● Managing overall Marketing of the Company. ● Managing all or part of the IT department, including:  Directly supervising some employees  Hiring certain members  Handling employees’ concerns and performances  Communicating with the technology team and other departments as collaboration requires  Determining business requirements for IT systems  Identifying and eliminating security vulnerabilities with strategic solutions that increase data security  Directing and supporting the implementation of new software and hardware  Identifying and recommending new technology solutions  Managing the organization’s help desk (internal, external, or both)  Coordinating IT activities to ensure data availability and network services with as little downtime as necessary  Overseeing departmental finances, including budgeting and forecasting  Implementing executive policies Show less



Biotech International

• Bangladesh
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Director

  • Jan 2021 - Sep 2023

  ● Developed the overall digital platform like: Company website, ERP Software platforms and social sites like: Facebook, LinkedIn etc. ● Developed and evolved the relevant marketing package and tools in collaboration with the Operational Marketing team. ● Supporting the sales, marketing and business development activities including sales visits & events. ● Monitoring market trends and track competitors' products to help improving the efficiency of the Business growth strategy. ● To develop an intimate knowledge of the competition by constantly overseeing competitive activities. ● To have responsibility for the successful management and meets the expectations of customers, etc. ● Also, developed an E-commerce platform called “Medicalstore bd” (A sister concern of of “Biotech International”) to sell all kinds of Medical equipment’s online easily. ● Monitoring the team & establishing goals for them. Also, overseeing digital marketing strategies. Show less



Healthcare General Hospital

• Natore, Bangladesh

• Director

  • Jan 2014 - Jul 2016

  ● Created policy, procedures and established continuity and cohesive working teams. ● Exemplary client service standards for the clinic. ● Conducted team meetings, department meetings and implemented protocols. ● Handled staff concerns, conflict and recognized solutions. ● Scheduled for each department-technical/front office coordinators to meet the needs of the doctor,etc. ● Created policy, procedures and established continuity and cohesive working teams. ● Exemplary client service standards for the clinic. ● Conducted team meetings, department meetings and implemented protocols. ● Handled staff concerns, conflict and recognized solutions. ● Scheduled for each department-technical/front office coordinators to meet the needs of the doctor,etc.



ASIN

• Berlin, Germany

• Customer Service Manager

  • Jan 2010 - Jun 2015

  ● Prepared beverages for bar and patrons. ● Interacting with customers, taking orders and serving drinks. ● Assessing bar customers’ needs and preferences and making recommendations, etc. ● Coordinating daily management operations ● Delivering superior food and beverage service and maximizing customer satisfaction. ● Responding efficiently and accurately to restaurant customer complaints, etc. ● Prepared beverages for bar and patrons. ● Interacting with customers, taking orders and serving drinks. ● Assessing bar customers’ needs and preferences and making recommendations, etc. ● Coordinating daily management operations ● Delivering superior food and beverage service and maximizing customer satisfaction. ● Responding efficiently and accurately to restaurant customer complaints, etc.